SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Pisa; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Digital Customer Engagement Manager to drive SAP projects and customer success. This role involves managing service delivery and supporting customer transitions to SAP Enterprise Cloud Services. Candidates must have significant experience in SAP Basis, cloud solutions, and fluency in Italian. Join a diverse team and enjoy a flexible work environment with global collaboration opportunities.

Servizi

Flexible, virtual-first work environment

Comprehensive benefits

Opportunities for international collaboration

Focus on employee growth and development

Competenze

• Minimum 5 years in SAP Basis with expertise in HANA database.
• 5 years in SAP S/4HANA, 2+ years in Cloud solutions.
• Experience in multinational IT organizations.

Mansioni

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Managing service/project delivery according to scope, budget, and milestones.
• Facilitating onboarding and training for associates.

Conoscenze

SAP Basis

HANA database

AWS

Azure

GCP

SaaS integrations

Italian language proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337138

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud services.

Our diverse and passionate team strives for excellence and innovation. We are seeking a talented Digital Customer Engagement Manager to join our team and make a significant impact in SAP projects.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Managing service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with MIM, SAP Customer Office, and SAP Support teams in critical situations
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• Coordinating with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing the need for account transition
• Facilitating onboarding and training for associates
• Enabling continuous knowledge transfer sessions

Qualifications & Experience

Technical skills required:

• Minimum 5 years in SAP Basis with expertise in HANA database
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency (C2 or native)
• English proficiency (B2 or above)

Work experience:

• 5-6 years in multinational IT organizations
• 5 years in SAP S/4HANA
• 2+ years in Cloud solutions

Why Us

• Global presence with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunities for international collaboration
• Flexible, virtual-first work environment
• Focus on employee growth and development
• Comprehensive benefits
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.