SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Perugia; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global tech company is seeking a Digital Customer Engagement Manager, focusing on customer onboarding and SAP Enterprise Cloud Services. The role requires strong SAP Basis expertise, hands-on experience with HANA, and excellent communication skills in Italian and English. Join a diverse and growing team promoting innovation and collaboration in a remote-first environment.

Servizi

Growth and career development opportunities

Comprehensive employee benefits

Remote-first work environment

Global collaboration opportunities

Fast-growing global tech company

Competenze

• 5+ years of experience in multinational IT/software organizations.
• At least 5 years of SAP S/4HANA knowledge.
• At least 2 years of cloud-related experience.

Mansioni

• Supporting sales to delivery handover and customer onboarding.
• Orchestrating service/project delivery according to scope, budget, and milestones.
• Enabling continuous knowledge transfer sessions.

Conoscenze

SAP Basis expertise

Hands-on experience with HANA database

Experience with SaaS products integration

Cloud-related experience

Italian at C2 or native level

English at B2 level or higher

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Perugia, Italy

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337137

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud solutions.

Our diverse, passionate team strives for excellence and innovation. We are seeking a talented Digital Customer Engagement Manager to join us in advancing technological progress through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on...

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with MIM, SAP Customer Office, and SAP Product Support teams in critical situations
• Contributing to customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• Coordinating with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing need for account transition based on growth
• Ensuring faster onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refresher trainings

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products integration (Ariba, Salesforce, C4S, etc.) is a plus
• Experience with hyper-scalers (AWS/Azure/GCP)
• Italian at C2 or native level
• English at B2 level or higher

Work Experience:

• 5-6 years in multinational IT/software organizations
• At least 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Global collaboration opportunities
• Remote-first work environment promoting work-life balance
• Growth and career development opportunities
• Comprehensive employee benefits
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.