Sap Basis & Hana Account Manager - Italian Speaker

HCLTech; Modena; Remoto; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading technology company is looking for a Digital Customer Engagement Manager focused on SAP projects. This role involves supporting customer onboarding, ensuring successful project delivery, and managing critical situations. The ideal candidate will have significant SAP expertise, including hands-on experience with cloud platforms and databases.

Servizi

Comprehensive benefits package

Opportunities to collaborate worldwide

Focus on employee growth through learning

Virtual-first work environment

Competenze

• Minimum 5 years of SAP Basis expertise and hands-on experience with HANA.
• Proficient in Italian at C2 level and B2 or above in English.
• Experience in multinational software/IT organizations is required.

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Orchestrate service and project delivery according to scope and budget.
• Collaborate with SAP teams in critical situations.

Conoscenze

SAP Basis expertise

HANA database

SaaS integrations

Cloud platforms

Italian language proficiency

English proficiency

Descrizione del lavoro

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, driving progress through Digital, Engineering, and Cloud capabilities.

Our diverse, creative, and passionate team is committed to excellence. We strive to support our employees in discovering their potential and becoming the best version of themselves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager focusing on SAP projects, your responsibilities will include:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situations
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer's lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Coordinating with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for account transition based on growth
• Ensuring systematic onboarding of associates and documentation of mandatory trainings

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS / DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency B2 or above

Work experience:

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunities to collaborate worldwide
• Virtual-first work environment promoting flexibility and work-life balance
• Focus on employee growth through learning and career development
• Comprehensive benefits package
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected categories, in accordance with applicable laws.