Sap Basis & Hana Account Manager - Italian Speaker

Buscojobs; Marche; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading tech company seeks a Digital Customer Engagement Manager to enhance customer onboarding and project delivery for SAP Enterprise Cloud Services. The ideal candidate will have strong SAP Basis experience, cloud platform knowledge, and excellent communication skills in Italian and English. Join a diverse team committed to innovation in a rapidly growing environment.

Servizi

Comprehensive benefits

Investment in employee growth

Virtual-first work environment

Competenze

• Minimum 5 years of SAP Basis experience with HANA database.
• 2+ years of cloud experience through solution management.
• Language skills: Italian (C2 or native), English (B2 or above).

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Coordinate service and project delivery according to budget.
• Assist in de-escalating critical customer issues.

Conoscenze

SAP Basis

Cloud platforms

Customer Onboarding

Problem Management

Knowledge Transfer

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team is dedicated to excellence. We support our employees in finding their spark and becoming their best selves.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will:

1. Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Coordinate service and project delivery according to scope, budget, and milestones.
4. Assist in de-escalating critical customer issues.
5. Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support on critical situations.
6. Participate in customer release and maintenance activities.
7. Support customers' technical requirements throughout their lifecycle within SAP.
8. Execute and support problem management and continuous improvement.
9. Liaise with SAP stakeholders to ensure customer success.
10. Review account status and analyze if accounts need transition based on growth.
11. Ensure systematic onboarding of associates with mandatory training documentation.
12. Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis experience, with good understanding of HANA database.
• Experience in SAP Upgrade & Migration (OS / DB) is mandatory.
• Experience with SaaS products like Ariba, Salesforce, C4S, etc., and their integration with SAP is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Language skills: Italian (C2 or native), English (B2 or above).

Work experience:

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP Basis S/4HANA knowledge.
• 2+ years of cloud experience through solution management, consulting, or delivery programs.

Why Us

We are a rapidly growing tech company with a global presence, diverse workforce, and a virtual-first work environment. We invest in your growth and offer comprehensive benefits. We are recognized as a great place to work in 17 countries, fostering a positive and respectful work environment.

Equality & Opportunity for All

We value diversity, representing 165 nationalities, and are committed to equal employment opportunities regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.