SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Mantova; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Une entreprise de technologie mondiale en forte croissance, HCLTech, est à la recherche d'un Digital Customer Engagement Manager. Vous serez responsable de la gestion de l'onboarding des clients pour les services cloud SAP, tout en soutenant les équipes pendant les situations critiques et en veillant au succès des clients tout au long de leur parcours. Ce rôle requiert une expérience technique solide en SAP, ainsi qu'une maîtrise parfaite de l'italien.

Servizi

Opportunité de travailler à distance

Concentrez-vous sur le développement et la croissance des employés

Paquet d'avantages compréhensif

Competenze

• Expérience minimum de 5 ans en SAP Basis.
• Expérience sur la base de données HANA requise.
• Connaissance de SAP S/4HANA et des plateformes cloud (AWS, Azure, GCP).

Mansioni

• Assurer la transition et l'onboarding pour SAP Enterprise Cloud Services.
• Gérer la livraison de services et de projets.
• Collaborer lors de situations critiques avec les équipes de support.

Conoscenze

SAP Basis

HANA database

SAP Upgrade & Migration

SaaS integrations

Cloud platforms

Italian proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

col-narrow-left

Client:

HCLTech

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

434001415854096384337124

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

col-wide

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, a rapidly growing global tech company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud solutions.

Our diverse, creative, and passionate team drives our success. We aim to foster their growth and help them reach their full potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to contribute to our SAP projects.

Your Role & Responsibilities

The Digital Customer Engagement Manager will focus on:

• Supporting sales to delivery handover and customer onboarding for SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Managing service and project delivery within scope, budget, and milestones
• Assisting in critical customer situation de-escalations
• Collaborating with Major Incident Management and SAP support teams during critical situations
• Participating in customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and planning transitions based on account growth
• Ensuring systematic onboarding and training documentation for associates
• Enabling continuous knowledge transfer sessions

Qualifications & Experience

Required technical skills include:

• Minimum 5 years of SAP Basis experience
• Hands-on experience with HANA database
• Mandatory SAP Upgrade & Migration (OS/DB) experience
• Experience with SaaS integrations (Ariba, Salesforce, C4C) is a plus
• Experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or higher

Work experience includes:

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud experience

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunity to work globally and remotely
• Focus on employee growth and development
• Comprehensive benefits package
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.