SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Lodi; Remoto; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tech company seeking a Digital Customer Engagement Manager to enhance customer onboarding in SAP Enterprise Cloud Services. The role involves managing project delivery, contributing to critical customer situations, and ensuring systematic onboarding. Candidates should possess strong SAP, cloud, and multilingual skills to thrive in this dynamic environment.

Servizi

Flexible, virtual-first work environment

Comprehensive employee benefits

Focus on growth, learning, and career development

Competenze

• Minimum 5 years of SAP Basis experience.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).

Mansioni

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Managing service/project delivery according to scope, budget, and milestones.
• Engaging with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis

HANA database

SAP Upgrade & Migration

Experience with SaaS products

Cloud platforms experience

Italian language proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337148

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the world's fastest-growing large tech companies, with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud solutions.

Our diverse and passionate team is committed to excellence and innovation. We are seeking a talented and self-motivated Digital Customer Engagement Manager to join our team and make a significant impact in our SAP projects.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, your responsibilities include:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Managing service/project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teams
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle
• Executing problem management and continuous improvement initiatives
• Engaging with SAP stakeholders to ensure customer success
• Reviewing account status and managing account transitions as needed
• Ensuring systematic onboarding and continuous knowledge transfer sessions

Qualifications & Experience

Required technical skills include:

• Minimum 5 years of SAP Basis experience
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products like Ariba, Salesforce, C4S is a plus
• Experience with cloud platforms such as AWS, Azure, or GCP
• Italian language proficiency at C2 or native level
• English proficiency B2 or higher

Work experience should include:

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Global presence with offices in over 50 countries and 225,000 employees
• Rich diversity with 165 nationalities
• Global collaboration opportunities
• Flexible, virtual-first work environment
• Focus on growth, learning, and career development
• Comprehensive employee benefits
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities, embracing diversity and inclusion for all applicants and employees, regardless of race, religion, sex, age, or other protected categories.