SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; La Spezia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global tech company is seeking a Digital Customer Engagement Manager to drive innovation in SAP projects. This role includes supporting customer onboarding, managing project delivery, and collaborating with stakeholders to ensure customer success. Candidates must possess significant experience in SAP and cloud solutions, along with strong language skills.

Servizi

Flexible, virtual-first work environment

Comprehensive benefits

Opportunity to collaborate worldwide

Focus on employee growth

Competenze

• Minimum 5 years in SAP Basis with expertise in SAP HANA.
• Experience in multinational IT organizations.
• Hands-on experience with AWS, Azure, GCP.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Manage service/project delivery according to scope and budget.
• Implement problem management and continuous improvement.

Conoscenze

SAP Basis

SAP HANA

Cloud platforms

SaaS integrations

Problem management

Customer onboarding

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337150

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, a leading global tech company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud solutions.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and drive innovation in our SAP projects.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalations of critical customer situations
• Collaborate with MIM, SAP Customer Office, and SAP Product Support in critical situations
• Participate in customer release and maintenance activities
• Support customers on technical requirements throughout their lifecycle within SAP
• Implement problem management and continuous improvement
• Coordinate with SAP stakeholders to ensure customer success
• Review account status and plan transitions based on growth
• Ensure systematic onboarding and training documentation
• Facilitate continuous knowledge transfer sessions

Qualifications & Experience

Required technical skills:

• Minimum 5 years in SAP Basis with expertise in SAP HANA
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency (C2 or native)
• English proficiency (B2 or above)

Work experience:

• 5-6 years in multinational IT organizations
• 5 years in SAP S/4HANA
• 2+ years in cloud solutions

Why Us

• Global presence with diverse workforce
• Opportunity to collaborate worldwide
• Flexible, virtual-first work environment
• Focus on employee growth and development
• Comprehensive benefits

Equality & Opportunity for All

We are committed to equal employment opportunities, valuing diversity and inclusion across all protected classes.