SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Ferrara; Remoto; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

HCLTech seeks a Digital Customer Engagement Manager to enhance customer onboarding and service delivery within SAP Enterprise Cloud Services. Join a dynamic team in a fast-growing global tech company that values diversity and offers substantial opportunities for career growth.

Servizi

Comprehensive benefits package

Virtual-first work environment promoting flexibility

Investment in employee growth and development

Competenze

• Minimum 5 years of SAP Basis experience.
• Italian language skills at C2 or native level.
• Experience with cloud platforms (AWS, Azure, GCP).

Mansioni

• Support sales to delivery handover and customer onboarding.
• Manage service/project delivery according to scope and milestones.
• Coordinate with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis

HANA database

SaaS products integration

Cloud platforms

Problem management

Knowledge transfer

Descrizione del lavoro

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337133

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive industry progress.

Our diverse, creative, and passionate team strives for excellence and personal growth.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will:

• Support sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalating critical customer situations
• Coordinate with Major Incident Management, SAP Customer Office, and SAP Product Support on critical issues
• Participate in customer release and maintenance activities
• Support customers throughout their lifecycle within SAP Enterprise
• Implement problem management and continuous improvement initiatives
• Coordinate with SAP stakeholders to ensure customer success
• Review account status and advise on transitioning accounts as needed
• Ensure faster onboarding of associates through mandatory training documentation
• Facilitate continuous knowledge transfer and refresher sessions

Qualifications & Experience

Required technical skills:

• Minimum 5 years of SAP Basis experience
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products integration (e.g., Ariba, Salesforce, C4S)
• Experience with cloud platforms (AWS, Azure, GCP)
• Italian language skills at C2 or native level
• English proficiency at B2 level or above

Work experience:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting flexibility
• Investment in employee growth and development
• Comprehensive benefits package
• Certified great place to work and top employer in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, or other protected classes, in accordance with applicable laws.