SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Cuneo; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HCLTech is seeking a Digital Customer Engagement Manager to facilitate the onboarding and delivery of SAP Enterprise Cloud services. This role involves managing customer experiences and expectations through a collaborative approach, with a focus on continuous improvement and problem management. The ideal candidate will have significant SAP Basis experience, technical skills in cloud environments, and excellent proficiency in both Italian and English.

Servizi

Investment in your growth through learning and career development

Comprehensive employee benefits

Virtual-first work environment supporting work-life balance

Global collaboration opportunities

Competenze

• Minimum 5 years of SAP Basis experience with strong expertise.
• Experience in SAP Upgrade & Migration.
• Hands-on experience with SAP S/4HANA and cloud platforms.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Orchestrate service and project delivery according to scope and budget.
• Assist customers with technical requirements throughout their lifecycle.

Conoscenze

SAP Basis

Cloud platforms

Customer onboarding

Problem management

SaaS products integration

Language skills: Italian

Language skills: English

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with 225,000+ employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress.

Our diverse, creative, and passionate people are the core of our success. We strive to support them in reaching their full potential and becoming the best they can be.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Orchestrate service and project delivery according to scope, budget, and milestones.
• Support de-escalation of critical customer situations in collaboration with MIM, SAP Customer Office, and SAP Product Support.
• Participate in customer release and maintenance activities.
• Assist customers with technical requirements throughout their lifecycle within SAP.
• Execute and support problem management and continuous improvement.
• Coordinate with SAP stakeholders, especially virtual customer success partners, to ensure customer success.
• Review account status and analyze if accounts need to be transitioned to other teams based on growth.
• Ensure systematic onboarding of associates through mandatory training documentation.
• Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

• Minimum 5 years of SAP Basis experience, with strong expertise in SAP Basis and hands-on knowledge of HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Language skills: Italian (C2 or Native), English (B2 or above).
• 5-6 years of experience in multinational IT/software organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud-related experience in solution management, consulting, or delivery.

Why Us

• One of the fastest-growing tech companies with offices in 50+ countries and 225,000 employees.
• Highly diverse with 165 nationalities.
• Global collaboration opportunities.
• Virtual-first work environment supporting work-life balance and flexibility.
• Investment in your growth through learning and career development.
• Comprehensive employee benefits.
• Certified great place to work and top employer in 17 countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, pregnancy, sexual orientation, disability, veteran status, or other protected classes, in accordance with applicable laws.