SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Como; Remoto; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading tech company is looking for a Digital Customer Engagement Manager to support customer onboarding and service delivery for SAP Enterprise Cloud Services. The ideal candidate will have at least five years of SAP experience, strong technical skills, and a passion for customer success in a remote working environment.

Servizi

Learning and career development opportunities

Comprehensive benefits and recognition programs

Flexible virtual-first work environment

Competenze

• Minimum 5 years of SAP Basis experience.
• Experience in SAP Upgrade & Migration required.
• Fluency in Italian (C2) and English (B2) needed.

Mansioni

• Oversee service and project delivery according to scope and budget.
• Coordinate with various teams for incident management.
• Support onboarding and transitioning customers to SAP services.

Conoscenze

SAP Basis

SAP HANA

SaaS Products

Cloud Platforms

Problem Management

Technical Support

Customer Success

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we support them in reaching their full potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Oversee service and project delivery according to scope, budget, and milestones.
• Assist in de-escalations of critical customer situations.
• Coordinate with Major Incident Management, SAP Customer Office teams, and SAP Product Support.
• Participate in customer release and maintenance activities.
• Support customers with technical requirements throughout their lifecycle within SAP.
• Execute and support problem management and continuous improvement initiatives.
• Collaborate with SAP stakeholders to ensure customer success.
• Review account status and analyze if accounts need to transition to other teams based on growth.
• Ensure systematic onboarding of associates with training documentation.
• Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

• Minimum 5 years of SAP Basis experience, with expertise in SAP HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS / DB).
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or above.
• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud knowledge through solution management, consulting, or delivery programs.

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees.
• Highly diverse with 165 nationalities.
• Opportunities to work with colleagues worldwide.
• Virtual-first work environment promoting flexibility and work-life balance.
• Investment in your growth with learning and career development.
• Comprehensive benefits and recognition programs.
• Certified great place to work and top employer in 17 countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected characteristics, in accordance with applicable laws.