SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Como; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Digital Customer Engagement Manager to enhance customer onboarding with SAP Enterprise Cloud Services. The role involves managing project deliveries, collaborating with stakeholders, and ensuring customer success through effective communication and problem-solving strategies. The ideal candidate has substantial experience in SAP and cloud technologies, particularly in multinational settings.

Servizi

Flexible, virtual-first work environment

Comprehensive benefits

Opportunities for global collaboration

Focus on employee development

Competenze

• Minimum 5 years in SAP Basis with expertise in HANA database.
• Experience in SAP Upgrade & Migration.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).

Mansioni

• Support sales delivery handover and customer onboarding.
• Manage service/project delivery within scope and budget.
• Coordinate with SAP stakeholders for customer success.

Conoscenze

SAP Basis

HANA database

SaaS integrations

Cloud platforms

Italian proficiency

English proficiency

Descrizione del lavoro

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Client:

HCLTech

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

434001415854096384337126

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud.

Our diverse and passionate team is committed to excellence and innovation. We are seeking a talented Digital Customer Engagement Manager to join us in advancing technology through creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services.
• Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services.
• Manage service/project delivery within scope, budget, and milestones.
• Assist in de-escalations of critical customer issues.
• Coordinate with SAP teams for critical customer situations.
• Participate in customer release and maintenance activities.
• Support technical requirements throughout the customer lifecycle.
• Implement problem management and continuous improvement.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and facilitate transitions as needed.
• Ensure faster onboarding of associates with proper documentation.
• Conduct continuous knowledge transfer sessions.

Qualifications & Experience

Technical skills required:

• Minimum 5 years in SAP Basis with expertise in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency (C2 or Native).
• English proficiency (B2 and above).

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years in cloud-related roles.

Why Us

• Global presence with offices in 50+ countries and 225,000 employees.
• Highly diverse workforce with 165 nationalities.
• Opportunities for global collaboration and growth.
• Flexible, virtual-first work environment.
• Focus on employee development and recognition.
• Comprehensive benefits and positive workplace culture.

Equality & Opportunity

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.