SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Caserta; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager. You will support customer onboarding and improve service delivery for SAP Enterprise Cloud Services while leveraging your technical skills in cloud technologies and SAP systems. This remote position offers an exciting opportunity to work within a highly diverse team focused on innovation and excellence.

Servizi

Comprehensive benefits

Investment in employee growth

Virtual-first work environment

Competenze

• Minimum 5 years of SAP Basis experience required.
• Good understanding of HANA database.
• Experience with SaaS products and cloud platforms is a plus.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP.
• Orchestrate service delivery according to scope and budget.
• Assist in de-escalating critical customer situations.

Conoscenze

SAP Basis

HANA database

Cloud platforms

SaaS products

Problem management

Descrizione del lavoro

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.

Our diverse and passionate team strives for excellence, fostering an environment where everyone can thrive and find their spark.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrate service/project delivery according to scope, budget, and milestones
• Assist in de-escalations of critical customer situations
• Support critical customer situations in conjunction with MIM, SAP Customer Office, and SAP Product Support teams
• Contribute to customer release and maintenance activities
• Support customers on technical requirements throughout their lifecycle within SAP Enterprise
• Execute and support problem management and continuous improvement
• Coordinate with SAP stakeholders to ensure customer success
• Review account status and analyze the need for account transition based on growth
• Ensure faster onboarding of associates through documentation of mandatory trainings
• Enable continuous knowledge transfer and refresher sessions

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis experience
• Good understanding and hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products like Ariba, Salesforce, C4C, etc., is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunities to collaborate globally
• Virtual-first work environment promoting flexibility
• Investment in employee growth with learning and career development opportunities
• Comprehensive benefits
• Certified great place to work and top employer in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected classes, in accordance with applicable laws.