SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Brescia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HCLTech is seeking a Digital Customer Engagement Manager who will play a crucial role in facilitating customer onboarding and project delivery. This position requires strong SAP Basis expertise and cloud knowledge, alongside the ability to communicate effectively in both Italian and English, aiming to enhance customer success through strategic collaboration and support.

Servizi

Flexible work environment

Growth and career development opportunities

Comprehensive benefits

Competenze

• Minimum 5 years of SAP Basis expertise with HANA understanding.
• Experience in SAP Upgrade & Migration is mandatory.
• Fluency in Italian at C2 or native level; English at B2 or higher.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP.
• Coordinate service and project delivery according to project scope.
• Assist in de-escalations of critical customer situations.

Conoscenze

SAP Basis expertise

Cloud platforms

Communication

Problem management

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress.

Our diverse, creative, and passionate team raises the bar for excellence. We strive to support our employees in becoming their best selves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Coordinate service and project delivery according to scope, budget, and milestones.
• Assist in de-escalations of critical customer situations.
• Collaborate with Major Incident Management, SAP Customer Office, and Product Support teams.
• Participate in customer release and maintenance activities.
• Support customers with technical requirements throughout their lifecycle.
• Execute and support problem management and continuous improvement.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and analyze needs for account transition based on growth.
• Ensure systematic onboarding of associates with mandatory training documentation.
• Enable continuous knowledge transfer on new topics and refresher sessions.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, with good understanding of HANA database.
• Experience in SAP Upgrade & Migration (OS / DB) is mandatory.
• Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or above.
• 5-6 years of experience in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud knowledge through solution management, consulting, or delivery programs.

Why Us

• Work with a rapidly growing global company with offices in 50+ countries and 225,000 employees.
• Experience a diverse environment representing 165 nationalities.
• Enjoy a virtual-first work environment promoting flexibility and work-life balance.
• Access growth and career development opportunities.
• Receive comprehensive benefits and recognition.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected classes, in accordance with applicable laws.