SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Bergamo; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HCLTech is seeking a talented Digital Customer Engagement Manager to enhance technology through innovation. In this role, you will support customer onboarding to SAP Enterprise Cloud Services and manage project delivery effectively. You will also collaborate with various teams to ensure customer success and have a key role in problem management and service improvement.

Servizi

Investment in growth through learning and career development

Comprehensive employee benefits

Work-life balance initiatives

Competenze

• Minimum 5 years of SAP Basis expertise.
• Experience with cloud platforms required.
• Fluent in Italian (C2) and English (B2 or above).

Mansioni

• Support sales delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate service and project delivery within scope, budget, and milestones.
• Liaise with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis expertise

Cloud platforms (AWS, Azure, GCP)

Customer onboarding

Problem management

Communication

Language (Italian, English)

Descrizione del lavoro

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate people are the key to our success. We strive to support them in reaching their full potential and becoming the best version of themselves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery within scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and Product Support teams
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP
• Executing problem management and continuous improvement
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing transitions based on growth
• Enabling systematic onboarding and continuous knowledge transfer sessions

Qualifications & Experience

Technical Skills:

• Minimum 5 years of SAP Basis expertise, with good understanding of HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Language skills: Italian (C2 or Native), English (B2 or above)

Work Experience:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP Basis S/4HANA knowledge
• 2+ years of cloud-related experience in Solution Management, Consulting, or Delivery

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Rich diversity with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting work-life balance
• Investment in your growth through learning and career development
• Comprehensive employee benefits
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

With 165 nationalities, we are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected categories, in accordance with applicable laws.