SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Bergamo; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Digital Customer Engagement Manager to enhance customer onboarding and ensure service delivery across SAP projects. The role demands a strong background in SAP technology with exceptional language skills. The company fosters a virtual-first environment and offers numerous growth opportunities alongside a comprehensive benefits package.

Servizi

Opportunity to work with international colleagues

Investment in your growth with career development

Comprehensive benefits

Positive work environment

Competenze

• Minimum 5 years of SAP Basis expertise.
• Experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 level.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Manage overall service/project delivery within scope and budget.
• Coordinate with stakeholders for critical customer issues.

Conoscenze

SAP Basis expertise

HANA database experience

SaaS integrations

Cloud platforms

Italian proficiency

English proficiency

Descrizione del lavoro

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and make an impact through our SAP projects.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Manage the overall service/project delivery within scope, budget, and timelines.
• Assist in de-escalating critical customer issues.
• Coordinate with Major Incident Management, SAP Customer Office, and SAP Product Support for critical situations.
• Participate in customer release and maintenance activities.
• Support customers with technical requirements throughout their lifecycle.
• Implement problem management and continuous improvement initiatives.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and determine if transition to other teams is needed based on growth.
• Ensure systematic onboarding of associates, including training documentation.
• Facilitate continuous knowledge transfer and refresher sessions.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA Basis experience.
• 2+ years of cloud-related experience.

Why Us

• Fast-growing global tech company with diverse offices and employees.
• Opportunity to work with international colleagues.
• Virtual-first work environment promoting flexibility.
• Investment in your growth with learning and career development.
• Comprehensive benefits and a positive work environment.

Equality & Opportunity

We are committed to diversity and equal opportunity, welcoming applicants regardless of race, religion, sex, age, or other protected categories, in compliance with applicable laws.