SAP BASIS & HANA Account Manager - Italian Speaker

HCLTech; Asti; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

HCLTech is seeking a Digital Customer Engagement Manager to drive customer onboarding and project delivery for SAP Enterprise Cloud Services. Candidates need strong SAP Basis expertise, experience with cloud solutions, and proficiency in Italian and English. Join a fast-growing global tech company committed to employee development and diversity in a remote work environment.

Servizi

Global collaboration opportunities

Investment in employee growth

Comprehensive benefits for all employees

Competenze

• Minimum 5 years of SAP Basis expertise.
• Experience in SAP Upgrade & Migration is mandatory.
• Fluency in Italian (C2) and English (B2) required.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Orchestrate service/project delivery according to scope and budget.
• Liaise with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis expertise

HANA database

Problem management

Technical support

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud solutions.

Our diverse, creative, and passionate team drives our success. We are committed to helping our employees excel and find their unique potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations in collaboration with Major Incident Management, SAP Customer Office, and SAP Product Support
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders, including virtual customer success partners, to ensure customer success
• Reviewing account status and analyzing the need for account transition based on growth
• Systematic onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refresher courses

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, with good understanding and hands-on experience in HANA database
• Mandatory experience in SAP Upgrade & Migration (OS / DB)
• Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration with SAP Landscape is a plus
• Hands-on experience with any hyper scaler (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP Basis S/4HANA knowledge
• 2+ years of cloud experience (Solution Management, Consulting, or Delivery Program Management)

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees
• Highly diverse, representing 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting work-life balance and flexibility
• Investment in employee growth through learning and career development
• Comprehensive benefits for all employees
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.