SAP BASIS & HANA Account Manager - Italian Speaker

JR Italy; Alessandria; Remoto; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading company in the tech industry is seeking a Digital Customer Engagement Manager to enhance customer experiences with SAP Enterprise Cloud Services. You will be responsible for customer onboarding, managing transitions, and ensuring customer success through effective coordination and problem resolution.

Servizi

Flexible, virtual-first work environment

Growth and learning opportunities

Comprehensive employee benefits

Competenze

• Minimum 5 years of SAP Basis experience.
• SAP S/4HANA knowledge required.
• Experience with cloud platforms such as AWS, Azure, GCP.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate service/project delivery according to scope, budget, and milestones.
• Contribute to customer release and maintenance activities.

Conoscenze

SAP Basis

SAP HANA

SaaS products integration

Cloud platforms

Technical communication

Problem management

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

434001415854096384337145

Job Views:

1

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We specialize in Digital, Engineering, and Cloud services.

Our diverse and passionate team strives for excellence and innovation. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teams
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing transitions based on growth
• Enabling rapid onboarding of associates with training documentation
• Providing continuous knowledge transfer sessions

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis experience, with expertise in SAP HANA
• Experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products integration (Ariba, Salesforce, C4S)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language skills at C2 or native level
• English proficiency B2 or above

Work experience:

• 5-6 years in multinational IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Global presence with offices in 50+ countries and 225,000 employees
• Rich diversity with 165 nationalities
• Global collaboration opportunities
• Flexible, virtual-first work environment
• Growth and learning opportunities
• Comprehensive employee benefits
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.