SAP BASIS & HANA Account Manager

JR Italy; Verona; In loco; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager. In this pivotal role, you'll drive customer success on SAP projects, ensuring seamless onboarding and service delivery. With a focus on innovation and collaboration, you'll work within a diverse team dedicated to personal growth and excellence. This position offers opportunities for global collaboration and remote work, making it an exciting chance to advance your career in a dynamic environment. If you're passionate about technology and customer engagement, this is the role for you!

Servizi

Comprehensive benefits

Opportunities for global collaboration

Focus on employee growth

Positive work environment

Competenze

• Minimum 5 years of SAP Basis expertise required.
• Hands-on experience with HANA database is essential.
• Experience with SaaS integrations is a plus.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Manage overall service/project delivery according to scope and budget.
• Collaborate with SAP stakeholders for customer success.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integrations

Cloud Providers (AWS, Azure, GCP)

Italian Language Proficiency

English Proficiency

Descrizione del lavoro

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SAP BASIS & HANA Account Manager, Verona

Client: HCLTech

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference: 527591290271118131233710

Job Views: 1

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress.

Our diverse, creative, and passionate team strives for excellence and personal growth. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Managing overall service/project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with MIM, SAP Customer Office, and SAP Product Support for critical issues
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and planning transitions based on growth
• Ensuring systematic onboarding and training documentation
• Enabling continuous knowledge transfer sessions

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus
• Hands-on experience with cloud providers (AWS, Azure, GCP)
• Italian language proficiency (C2 or Native)
• English proficiency (B2 or above)

Work Experiences

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunities for global collaboration and remote work
• Focus on employee growth, learning, and career development
• Comprehensive benefits and positive work environment

Equality & Opportunity for All

We are committed to equal opportunity employment, embracing diversity and providing fair hiring practices regardless of race, religion, sex, age, nationality, or other protected classes, in accordance with applicable laws.