SAP BASIS & HANA Account Manager

JR Italy; Venezia; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Digital Customer Engagement Manager to drive innovation and customer success in the SAP landscape. This role involves supporting customer onboarding, managing service delivery, and ensuring a seamless experience throughout the customer lifecycle. With a focus on technical expertise in SAP Basis and cloud solutions, you will play a pivotal role in enhancing customer satisfaction and operational efficiency. Join a diverse team in a virtual-first environment that promotes flexibility and growth opportunities, and contribute to the success of a global tech leader.

Servizi

Comprehensive benefits

Learning and career development opportunities

Virtual-first work environment

Global collaboration opportunities

Competenze

• 5+ years of experience in SAP Basis area.
• Hands-on experience with HANA database and SaaS products.

Mansioni

• Support sales and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate service delivery according to scope and budget.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Knowledge

Problem Management

Customer Engagement

Technical Support

Formazione

Bachelor's Degree in Computer Science or related field

Strumenti

AWS

Azure

GCP

SAP Products

Descrizione del lavoro

Social network you want to login/join with:

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Client:

HCLTech

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

334409186342967705633711

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are looking for a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on...

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time
• Systematic and faster onboarding of associates: mandatory training documentation
• Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

• Technical expertise in SAP Basis area with minimum of 5 years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.
• Hands-on experience in any hyper-scaler (AWS/ Azure/ GCP) is needed.
• Italian - C2 or Native Level speaker
• English - B2 and above

Work Experiences

• 5 - 6 years’ experience with multi-national software/IT organizations.
• 5 years of SAP Basis S/4HANA knowledge.
• 2+ years of Cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management).

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries and 225,000 employees
• Our company is extremely diverse with 165 nationalities
• Opportunities to work with colleagues globally
• Virtual-first work environment, promoting flexibility
• Invested in your growth with learning and career development opportunities
• Comprehensive benefits for all employees
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, genetic information, military or veteran status, or any other protected classification, in accordance with applicable laws.