SAP BASIS & HANA Account Manager

JR Italy; Umbria; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing global technology company as a Digital Customer Engagement Manager. This role offers a unique opportunity to support customer onboarding for SAP Cloud Services and manage service delivery within budget and timelines. Work in a collaborative environment that values innovation and creativity, while enjoying the benefits of a global presence and a diverse culture. If you have a passion for technology and a strong background in SAP, this position is perfect for you!

Servizi

Learning and development programs

Comprehensive benefits

Global collaboration opportunities

Inclusive and diverse culture

Competenze

• 5+ years of SAP Basis expertise with hands-on HANA experience.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Manage service/project delivery within scope, budget, and timelines.

Conoscenze

SAP Basis

HANA databases

SAP Upgrade & Migration

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian language proficiency (C2)

English proficiency (B2)

Descrizione del lavoro

Job Description

Visit www.hcltech.com for more information.

Position: Digital Customer Engagement Manager (Permanent / Full-Time / Remote)

We are HCLTech, a rapidly growing global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.

Our diverse and passionate team is dedicated to excellence and innovation. We seek a talented Digital Customer Engagement Manager to join us in advancing technology through creativity.

Your Role & Responsibilities

• Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Assist in onboarding and transitioning customers to SAP Cloud Services.
• Manage service/project delivery within scope, budget, and timelines.
• Handle critical customer issues, collaborating with MIM, SAP Customer Office, and Product Support teams.
• Participate in customer release and maintenance activities.
• Support customers' technical requirements throughout their SAP lifecycle.
• Implement problem management and continuous improvement initiatives.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and facilitate transitions based on growth or complexity.
• Ensure systematic onboarding and training documentation for associates.
• Conduct delta knowledge transfer sessions and refresher trainings.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, including hands-on experience with HANA databases.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.
• Proficiency with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or higher.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud-related experience.

Why Us

• Global presence with offices in 50+ countries and 225,000 employees.
• Inclusive and diverse culture with 165 nationalities.
• Global collaboration opportunities and a virtual-first work environment.
• Focus on employee growth with learning and development programs.
• Comprehensive benefits and recognition programs.

Equality & Opportunity

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected classifications, in compliance with applicable laws.