SAP BASIS & HANA Account Manager

JR Italy; Trento; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a rapidly expanding global technology company, specializing in Digital, Engineering, and Cloud services. As a Digital Customer Engagement Manager, you'll play a crucial role in SAP projects, ensuring seamless customer onboarding and service delivery. This position offers the opportunity to work with a diverse team across 50+ countries in a flexible, virtual-first environment. With a focus on innovation and excellence, you will contribute to continuous improvement initiatives and foster customer satisfaction. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Servizi

Flexible work environment

Opportunities for professional growth

Comprehensive employee benefits

Diverse global team

Competenze

• 5+ years of SAP Basis expertise with hands-on HANA experience.
• Knowledge of SaaS integrations like Ariba and Salesforce is a plus.

Mansioni

• Support sales-to-delivery handover and customer onboarding for SAP.
• Manage customer onboarding and oversee project delivery within scope.

Conoscenze

SAP Basis

HANA databases

SAP Upgrade & Migration

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian (C2)

English (B2)

Descrizione del lavoro

Client:

HCLTech

Location:

Various (Remote possible)

Job Category:

Information Technology / Digital Services

EU work permit required:

Yes

Job Reference:

746392344979937689633710

Job Views:

3

Posted:

03.05.2025

Expiry Date:

17.06.2025

Job Description:

Visit www.hcltech.com for more information.

We are HCLTech, a rapidly expanding global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.

Our diverse team is passionate about innovation and excellence, and we strive to foster an environment where our employees can thrive and reach their full potential.

Your Role & Responsibilities

We seek a talented Digital Customer Engagement Manager to impact our SAP projects. Responsibilities include:

1. Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
2. Managing customer onboarding and transition processes.
3. Overseeing service and project delivery within scope, budget, and timelines.
4. Handling critical customer situations and collaborating with incident management teams.
5. Supporting customer release, maintenance activities, and technical requirements throughout the lifecycle.
6. Engaging in problem management and continuous improvement initiatives.
7. Coordinating with SAP stakeholders and customer success partners to ensure customer satisfaction.
8. Reviewing account status and advising on account transitions based on growth and complexity.
9. Ensuring systematic onboarding and training documentation for new associates.
10. Facilitating ongoing knowledge transfer and refresher sessions.

Qualifications & Experience

Required skills include:

• Minimum 5 years of SAP Basis expertise, with hands-on experience in HANA databases.
• Experience in SAP Upgrade & Migration (OS/DB).
• Knowledge of SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).
• Proficiency in Italian (native or C2 level) and English (B2 or higher).

Work Experience

• 5-6 years in multinational IT/software organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud experience.

Why Join Us

• Work with a diverse, global team across 50+ countries.
• Enjoy a flexible, virtual-first work environment.
• Opportunities for professional growth and development.
• Comprehensive employee benefits.
• Recognized as a great place to work in multiple countries.

Equality & Opportunity

We are committed to diversity and equal opportunity, welcoming applicants regardless of race, gender, age, or background. Note: Non-citizens may need a valid work permit for the country of employment.

Note: Please apply via the 'Apply now' button. Do not include bank or payment details in your application.