SAP BASIS & HANA Account Manager

JR Italy; Teramo; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Digital Customer Engagement Manager to enhance customer experiences and drive innovation. This role involves supporting customer onboarding, managing service delivery, and collaborating with various teams to ensure customer success. You will leverage your extensive SAP Basis expertise and cloud experience to contribute to a diverse and dynamic team. The company offers a flexible virtual-first environment, competitive benefits, and ample opportunities for professional growth. Join us to make a significant impact in the tech world!

Servizi

Flexible work environment

Opportunities for growth and learning

Diverse team across 50+ countries

Competitive benefits

Competenze

• 5+ years of SAP Basis expertise required.
• Hands-on experience with HANA database and cloud platforms.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Oversee service and project delivery according to scope and budget.

Conoscenze

SAP Basis expertise

HANA database

SAP Upgrade & Migration

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian language proficiency

English proficiency

Descrizione del lavoro

Job Description:

Visit www.hcltech.com for more information.

Permanent / Full-Time / Remote

HCLTech, one of the world's fastest-growing tech companies with over 225,000 employees across 60 countries, is seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and drive innovation in the technological world.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding with SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Oversee service and project delivery according to scope, budget, and milestones.
• Assist in de-escalating critical customer situations.
• Collaborate with Major Incident Management, SAP Customer Office teams, and SAP Product Support during critical situations.
• Participate in customer release and maintenance activities.
• Support customers with technical requirements throughout their lifecycle within SAP Enterprise.
• Implement problem management and continuous improvement initiatives.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and analyze the need for account transition based on growth.
• Ensure systematic onboarding of associates with mandatory training documentation.
• Enable continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

Required technical skills:

• Minimum 5 years of SAP Basis expertise.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or higher.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA Basis knowledge.
• At least 2 years of cloud experience.

Why Join Us

• Work with a diverse team across 50+ countries.
• Enjoy a virtual-first work environment with flexibility.
• Opportunities for growth, learning, and career development.
• Competitive benefits and a positive, respectful work environment.

Equal Opportunity Statement

We are committed to diversity and equal employment opportunities, welcoming applicants regardless of race, religion, sex, age, national origin, or other protected categories.