SAP BASIS & HANA Account Manager

JR Italy; Siena; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is on the lookout for a skilled Digital Customer Engagement Manager to join their dynamic team. This role is pivotal in enhancing customer experiences through effective onboarding and project delivery in SAP Enterprise Cloud Services. You'll engage directly with clients, ensuring their technical needs are met while collaborating with cross-functional teams to resolve critical situations. With a strong emphasis on personal growth and a virtual-first work environment, this position offers a unique opportunity to thrive in a fast-paced, innovative setting, making a real impact on customer success.

Servizi

Comprehensive employee benefits

Flexible work environment

Career development opportunities

Global collaboration opportunities

Competenze

• 5+ years of SAP Basis expertise and hands-on experience with HANA database.
• Experience in SAP Upgrade & Migration and cloud platforms.

Mansioni

• Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Collaborate with teams during critical situations and ensure customer success.

Conoscenze

SAP Basis expertise

HANA database

SAP Upgrade & Migration

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian language proficiency

English language proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive industry progress.

Our diverse, creative, and passionate team strives for excellence and personal growth, supporting each other's development and success.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, your responsibilities include:

1. Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Orchestrating service/project delivery according to scope, budget, and milestones.
4. Supporting de-escalation of critical customer situations.
5. Collaborating with Major Incident Management, SAP Customer Office, and SAP Support teams during critical situations.
6. Participating in customer release and maintenance activities.
7. Supporting customers with technical requirements throughout their lifecycle within SAP Enterprise.
8. Executing problem management and continuous improvement initiatives.
9. Engaging with SAP stakeholders to ensure customer success.
10. Reviewing account status and analyzing if accounts need to be transitioned due to growth.
11. Ensuring systematic onboarding of associates, including training documentation.
12. Enabling continuous knowledge transfer sessions on new topics and refresher trainings.

Qualifications & Experience

Technical skills required:

1. Minimum of 5 years of SAP Basis expertise.
2. Hands-on experience with HANA database.
3. Mandatory experience in SAP Upgrade & Migration (OS/DB).
4. Experience with SaaS integrations (e.g., Ariba, Salesforce, C4C) is a plus.
5. Hands-on experience with cloud platforms (AWS, Azure, GCP).
6. Italian language proficiency at C2 or native level.
7. English language proficiency at B2 level or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA Basis knowledge.
• 2+ years of cloud-related experience in solution management, consulting, or delivery.

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees.
• Highly diverse, with 165 nationalities represented.
• Opportunities to collaborate worldwide.
• Virtual-first work environment promoting flexibility and work-life balance.
• Dedicated to your growth through learning and career development.
• Comprehensive employee benefits.
• Certified as a great place to work and recognized as a top employer in multiple countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, nationality, disability, or other protected categories, in accordance with applicable laws.