SAP BASIS & HANA Account Manager

JR Italy; Roma; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is on the lookout for a Digital Customer Engagement Manager to enhance technology through innovation. This role involves supporting customer onboarding and ensuring successful transitions to SAP Enterprise Cloud Services. With a focus on collaboration and problem management, the position promises a dynamic work environment where your contributions will drive significant impact. Join a diverse team committed to excellence and continuous improvement, and enjoy the flexibility of a virtual-first workplace that values work-life balance and career growth.

Servizi

Comprehensive employee benefits

Investment in growth through learning

Virtual-first work environment

Work-life balance and flexibility

Competenze

• 5+ years of SAP Basis expertise with hands-on experience.
• Proficient in Italian (C2) and English (B2) languages.

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Collaborate with SAP stakeholders to ensure customer success.
• Execute problem management and continuous improvement initiatives.

Conoscenze

SAP Basis expertise

HANA database

SAP Upgrade & Migration

SaaS integrations

Cloud platforms (AWS, Azure, GCP)

Italian language proficiency

English proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we are committed to helping our employees grow and succeed.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support in critical situations
• Participating in customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for account transition based on growth
• Ensuring faster onboarding of associates through documentation and training
• Enabling continuous knowledge transfer sessions on new topics and refreshers

Qualifications & Experience

Technical skills required:

• Minimum of 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or higher

Work experience:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud-related experience

Why Us

• One of the fastest-growing tech companies globally, with offices in 50+ countries and 225,000 employees
• Extremely diverse workforce with 165 nationalities
• Opportunities to collaborate globally
• Virtual-first work environment promoting work-life balance and flexibility
• Investment in your growth through learning and career development
• Comprehensive employee benefits
• Certified great place to work and top employer in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classifications, in accordance with applicable laws.