SAP BASIS & HANA Account Manager

JR Italy; Prato; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a talented Digital Customer Engagement Manager to join their innovative team. This role involves making a significant impact on SAP projects, supporting customer onboarding, and ensuring successful service delivery. The ideal candidate will have extensive experience in SAP Basis and cloud platforms, alongside strong language skills in Italian and English. Join a fast-growing global tech company that values diversity and offers a virtual-first work environment, promoting flexibility and career development opportunities. Be part of a team that celebrates innovation and creativity in technology.

Servizi

Learning and career development programs

Comprehensive employee benefits

Work-life balance and flexibility

Opportunities to work globally

Competenze

• 5+ years of SAP Basis expertise with hands-on experience.
• Proficiency in Italian and English required.

Mansioni

• Support sales-to-delivery handovers and customer onboarding.
• Manage overall service/project delivery within scope and budget.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integrations

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We drive progress through capabilities in Digital, Engineering, and Cloud.

Our diverse, creative, and passionate people are the core of our success. We strive to help them excel and find their potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Your responsibilities will include:

• Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services.
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Managing overall service/project delivery within scope, budget, and timelines.
• Supporting de-escalation of critical customer issues.
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support for critical situations.
• Participating in customer release and maintenance activities.
• Assisting customers with technical requirements throughout their lifecycle within SAP Enterprise.
• Executing problem management and continuous improvement initiatives.
• Liaising with SAP stakeholders, especially virtual customer success partners, to ensure customer success.
• Reviewing account status and analyzing the need for account transition based on growth and complexity.
• Ensuring systematic onboarding of associates with mandatory training documentation.
• Facilitating continuous knowledge transfer sessions on new topics and refreshers.

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or higher.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud-related experience (Solution Management, Consulting, or Delivery).

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees.
• Highly diverse workforce with 165 nationalities.
• Opportunities to work globally and remotely.
• Virtual-first environment promoting work-life balance and flexibility.
• Dedicated to your growth with learning and career development programs.
• Comprehensive employee benefits.
• Certified as a great place to work and a top employer in 17 countries.

Equality & Opportunity for All

We celebrate diversity and are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.