SAP BASIS & HANA Account Manager

JR Italy; Pescara; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing tech company as an SAP BASIS & HANA Account Manager in a remote role. This position offers the opportunity to support customer onboarding, coordinate project delivery, and ensure customer success with SAP Cloud Services. You will work with a diverse global team and enjoy a virtual-first work environment that promotes flexibility and growth. If you have a strong background in SAP Basis and HANA, along with cloud platform experience, this role could be your next career step in an innovative and supportive atmosphere.

Servizi

Flexible Work Environment

Opportunities for Growth

Comprehensive Benefits

Recognition Programs

Competenze

• 5+ years of SAP Basis experience with expertise in HANA database.
• Mandatory experience in SAP Upgrade & Migration.
• Hands-on experience with cloud platforms like AWS and Azure.

Mansioni

• Support sales-to-delivery handover and customer onboarding for SAP Cloud Services.
• Coordinate service/project delivery according to scope, budget, and milestones.
• Implement problem management and continuous improvement initiatives.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integrations

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Proficiency

Descrizione del lavoro

Job Description:

For more information, visit www.hcltech.com

Position: SAP BASIS & HANA Account Manager, Pescara

Type: Permanent / Full-Time / Remote

Company: HCLTech

Location: Pescara

Job Category: Other

EU work permit required: Yes

Job Reference: 915024003527291699233711

Job Views: 1

Posted on: 02.05.2025

Expiry Date: 16.06.2025

About Us:

HCLTech is one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud services.

Role & Responsibilities:

• Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Assist in onboarding and transitioning customers to SAP Cloud Services.
• Coordinate service/project delivery according to scope, budget, and milestones.
• Support in de-escalations of critical customer issues.
• Collaborate with SAP teams for incident management and customer support.
• Participate in customer release and maintenance activities.
• Assist customers with technical requirements throughout their lifecycle.
• Implement problem management and continuous improvement initiatives.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and facilitate transitions based on growth or complexity.
• Ensure systematic onboarding and training documentation for associates.
• Conduct delta knowledge transfers and refresher sessions.

Qualifications & Experience:

• Minimum 5 years of SAP Basis experience, with expertise in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or higher.

Work Experience:

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years in cloud-related roles.

Why Join Us:

• Work with a diverse global team in a rapidly growing company.
• Enjoy a virtual-first work environment with flexibility.
• Opportunities for growth, learning, and career development.
• Comprehensive benefits and recognition programs.

Equality & Opportunity:

We are committed to equal employment opportunities for all, regardless of race, religion, sex, or other protected categories, in accordance with applicable laws.