SAP BASIS & HANA Account Manager

JR Italy; Pavia; Remoto; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager, where you will play a pivotal role in customer onboarding and project delivery. This position offers the opportunity to work in a virtual-first environment, fostering flexibility and work-life balance. You will be at the forefront of advancing technology, collaborating with diverse teams worldwide, and contributing to continuous improvement processes. If you are passionate about customer engagement and have a strong background in SAP, this role is perfect for you!

Servizi

Flexible Work Environment

Career Development Opportunities

Comprehensive Employee Benefits

Diversity and Inclusion Initiatives

Competenze

• 5+ years of SAP Basis expertise and hands-on experience with HANA database.
• Experience in SAP Upgrade & Migration and cloud platforms is essential.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Collaborate with SAP stakeholders to ensure customer success and service delivery.

Conoscenze

SAP Basis Expertise

HANA Database

SAP Upgrade & Migration

SaaS Products Integration

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate people are the driving force behind our success. We strive to help them find their spark and become their best selves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will:

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrate overall service/project delivery within scope, budget, and milestones
• Assist in de-escalating critical customer situations
• Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support in critical situations
• Contribute to customer release and maintenance activities
• Support customers with technical requirements throughout their lifecycle
• Implement problem management and continuous improvement processes
• Liaise with SAP stakeholders to ensure customer success
• Review account status and analyze needs for transition based on growth
• Ensure systematic onboarding of associates with mandatory training documentation
• Conduct continuous delta knowledge transfer sessions on new topics and refreshers

Qualifications & Experience

Required technical skills:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud experience in solution management, consulting, or delivery

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse, with 165 nationalities
• Opportunities to collaborate worldwide
• Virtual-first work environment promoting flexibility and work-life balance
• Investment in your growth through learning and career development
• Comprehensive benefits for all employees
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, nationality, or other protected classifications, in accordance with applicable laws.