SAP BASIS & HANA Account Manager

JR Italy; Parma; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a talented Digital Customer Engagement Manager to join their innovative team. This role offers the chance to make a significant impact on their SAP project, focusing on customer onboarding and project delivery. With a virtual-first work environment, the company promotes work-life balance and provides ample opportunities for career development. Join a diverse global team and contribute to advancing technology through creativity and collaboration. If you're passionate about customer success and have a strong background in SAP, this could be your next great opportunity!

Servizi

Comprehensive Employee Benefits

Learning and Career Development Opportunities

Work-Life Balance

Virtual-First Work Environment

Competenze

• 5+ years of SAP Basis expertise with hands-on experience in HANA.
• Experience in SAP Upgrade & Migration and cloud platforms.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Coordinate service delivery according to scope, budget, and milestones.

Conoscenze

SAP Basis Expertise

HANA Database

SAP Upgrade & Migration

SaaS Products Integration

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Language Proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate people are the driving force behind our success. We strive to support them in reaching their full potential and becoming the best version of themselves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Your responsibilities will include:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situations
• Contributing to customer release and maintenance activities
• Supporting customers with technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Coordinating with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing the need for account transition based on growth
• Facilitating onboarding of associates through training documentation
• Enabling continuous knowledge transfer sessions on new topics and refreshers

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse with 165 nationalities
• Opportunities to collaborate globally
• Virtual-first work environment promoting work-life balance and flexibility
• Investment in your growth with learning and career development opportunities
• Comprehensive employee benefits
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.