SAP BASIS & HANA Account Manager

JR Italy; Palermo; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing global tech company as a Digital Customer Engagement Manager. This role offers a unique opportunity to lead customer onboarding and support for SAP Enterprise Cloud Services. You will work with diverse teams to ensure seamless transitions and customer satisfaction while leveraging your technical expertise in SAP Basis and cloud technologies. With a commitment to employee growth and a virtual-first work environment, this innovative firm fosters a culture of flexibility and collaboration. If you are passionate about technology and customer success, this position is perfect for you.

Servizi

Comprehensive benefits

Learning and career development opportunities

Flexible work environment

Employee recognition programs

Competenze

• 5+ years of experience in SAP Basis area.
• Hands-on experience with HANA database and SaaS products integration.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Orchestrate overall service/project delivery according to planned scope.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Knowledge

Problem Management

Customer Engagement

Technical Support

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

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Client:

HCLTech

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

30531110460561817633710

Job Views:

2

Posted:

03.05.2025

Expiry Date:

17.06.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on...

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enabling continuous delta KTs on new topics and refresher sessions.

Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

• Technical expertise in SAP Basis area with a minimum of 5 years of experience.
• Good understanding & hands-on experience required in HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S, etc.) integration with SAP Landscape is a plus.
• Hands-on experience in any of the hyperscalers (AWS/ Azure/ GCP) is needed.
• Italian - C2 or Native Level speaker
• English - B2 and above

Work Experiences

• 5 - 6 years’ experience with multinational software/IT organizations.
• 5 years of SAP Basis S/4HANA knowledge.
• 2+ years of Cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management).

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees.
• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe.
• We offer a virtual-first work environment, promoting good work-life integration and flexibility.
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.