SAP BASIS & HANA Account Manager

JR Italy; Napoli; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a talented Digital Customer Engagement Manager to enhance SAP projects. This exciting role involves supporting customer onboarding for SAP Enterprise Cloud Services, managing service delivery, and collaborating with various teams to ensure customer success. With a global presence and a diverse workforce, this company offers a flexible virtual-first work environment and numerous growth opportunities. If you are passionate about technology and customer engagement, this is the perfect opportunity to make a significant impact.

Servizi

Flexible work environment

Growth and learning opportunities

Comprehensive benefits

Global collaboration opportunities

Competenze

• Minimum 5 years of SAP Basis expertise required.
• Hands-on experience with HANA database is essential.

Mansioni

• Support sales handover and customer onboarding for SAP services.
• Manage project delivery within scope and budget.

Conoscenze

SAP Basis expertise

HANA database

SAP Upgrade & Migration

SaaS products integration

Cloud platforms (AWS, Azure, GCP)

Italian language proficiency

English proficiency

Descrizione del lavoro

Job Description:

Visit www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud.

Our diverse, passionate team strives for excellence and innovation. We seek a talented Digital Customer Engagement Manager to impact our SAP projects.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Manage service/project delivery within scope, budget, and milestones.
• Assist in de-escalating critical customer issues.
• Collaborate with Major Incident Management, SAP Customer Office, and SAP Support teams for critical situations.
• Participate in customer release and maintenance activities.
• Support customers on technical requirements throughout their SAP lifecycle.
• Implement problem management and continuous improvement initiatives.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and assess the need for account transition based on growth.
• Ensure faster onboarding of associates through training documentation.
• Conduct delta knowledge transfer sessions and refresher trainings.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency B2 or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• Over 2 years of cloud-related experience.

Why Us

• Global presence with offices in 50+ countries and 225,000 employees.
• Diverse workforce with 165 nationalities.
• Global collaboration opportunities.
• Flexible, virtual-first work environment.
• Growth and learning opportunities.
• Comprehensive benefits.
• Certified great place to work and top employer in multiple countries.

Equality & Opportunity

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.