SAP BASIS & HANA Account Manager

JR Italy; Macerata; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic SAP BASIS & HANA Account Manager to join their innovative team in Macerata. This role offers a unique opportunity to support customer onboarding and ensure successful service delivery for SAP Enterprise Cloud Services. The ideal candidate will have extensive experience in SAP Basis and HANA, with a strong focus on customer success and continuous improvement. Join a forward-thinking company that values diversity and provides a flexible, virtual-first work environment, along with opportunities for growth and career development.

Servizi

Flexible work environment

Opportunities for growth

Comprehensive employee benefits

Diverse teams and inclusive culture

Competenze

• 5+ years of SAP Basis experience with strong expertise in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Hands-on experience with cloud platforms like AWS, Azure, GCP.

Mansioni

• Support sales to delivery handover and customer onboarding for SAP services.
• Manage service delivery according to scope, budget, and milestones.
• Act as liaison with SAP stakeholders to ensure customer success.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integrations

Cloud Platforms (AWS, Azure, GCP)

Italian Language (C2)

English Language (B2)

Descrizione del lavoro

Job Description

Visit www.hcltech.com for more information.

Position: SAP BASIS & HANA Account Manager, Macerata

Type: Permanent / Full-Time / Remote

Company: HCLTech

Location: Macerata

Industry: Technology

EU Work Permit: Required

Posted: 03.05.2025 | Expiry: 17.06.2025

About Us

HCLTech is one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, fostering innovation and diversity.

Role & Responsibilities

• Support sales to delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Coordinate the onboarding and transition of customers to SAP services.
• Manage service delivery according to scope, budget, and milestones.
• Assist in critical customer situation de-escalations and collaborate with SAP support teams.
• Participate in customer release, maintenance, and lifecycle activities.
• Support problem management and continuous improvement initiatives.
• Act as liaison with SAP stakeholders to ensure customer success.
• Review account status and analyze needs for account transition based on growth.
• Ensure systematic onboarding and continuous knowledge transfer sessions.

Qualifications & Experience

• Minimum 5 years of SAP Basis experience, with strong expertise in HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or higher.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud experience in solution management or delivery.

Why Join Us

• Global presence with diverse teams and inclusive culture.
• Flexible, virtual-first work environment.
• Opportunities for growth, learning, and career development.
• Comprehensive employee benefits.

Equal Opportunity

We are committed to diversity and provide equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, or other protected classes.