SAP BASIS & HANA Account Manager

JR Italy; Lecco; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a talented Digital Customer Engagement Manager to join their innovative team. This role involves supporting customer onboarding, ensuring successful project delivery, and collaborating with various teams to enhance customer experiences. With a focus on SAP Enterprise Cloud Services, you will leverage your extensive technical expertise in SAP Basis and cloud platforms. Join a dynamic and diverse workforce that values growth and offers a virtual-first work environment, where your contributions will make a significant impact on customer success.

Servizi

Comprehensive benefits package

Investment in employee growth

Virtual-first work environment

Opportunities to collaborate globally

Competenze

• 5+ years of experience in SAP Basis area with hands-on HANA database.
• Experience in SAP Upgrade & Migration and cloud platforms.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Orchestrate service/project delivery and manage customer situations.

Conoscenze

SAP Basis

HANA database

SAP Upgrade & Migration

SaaS products integration

Cloud platforms (AWS, Azure, GCP)

Italian language (C2)

English proficiency (B2)

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud industries to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their potential.

We are seeking a talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• Coordinating with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for account transition based on growth
• Facilitating onboarding of associates through mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics

Qualifications & Experience

Technical skills required:

• At least 5 years in SAP Basis area
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products like Ariba, Salesforce, C4S, etc., integration with SAP is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language skills at C2 or native level
• English proficiency at B2 level or above

Work Experiences

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA Basis knowledge
• At least 2 years in cloud-related roles (Solution Management, Consulting, or Delivery)

Why Us

• Leading global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Opportunities to collaborate globally
• Virtual-first work environment promoting flexibility
• Investment in employee growth through learning and career development
• Comprehensive benefits package
• Certified great place to work and top employer in multiple countries

Equality & Opportunity for All

We are committed to diversity and provide equal employment opportunities regardless of race, religion, sex, age, national origin, disability, or other protected statuses, in accordance with applicable laws.