SAP BASIS & HANA Account Manager

JR Italy; Lecce; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager, where you'll play a vital role in enhancing customer experiences through innovative SAP solutions. This position offers the chance to work in a dynamic environment that values creativity and collaboration. You will be responsible for managing customer onboarding to SAP Enterprise Cloud Services and ensuring successful project delivery. With a commitment to employee growth and a diverse workforce, this role provides an exciting opportunity to make a significant impact in the tech industry.

Servizi

Flexible Work Environment

Career Development Opportunities

Comprehensive Employee Benefits

Global Collaboration Opportunities

Competenze

• 5+ years in SAP Basis with expertise in SAP HANA.
• Experience in SAP Upgrade & Migration is mandatory.
• Hands-on experience with cloud platforms like AWS and Azure.

Mansioni

• Support sales-to-delivery handover and customer onboarding.
• Manage overall service/project delivery within scope and budget.
• Collaborate with SAP teams to handle critical customer issues.

Conoscenze

SAP Basis

SAP HANA

SAP Upgrade & Migration

Cloud Platforms (AWS, Azure, GCP)

SaaS Products Integration

Italian Language Proficiency (C2)

English Proficiency (B2)

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities.

Our diverse, creative, and passionate team drives our success. We aim to help our employees excel and find their potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Managing overall service/project delivery within scope, budget, and milestones
• Supporting the resolution of critical customer issues
• Collaborating with SAP teams and support to handle critical situations
• Participating in customer release and maintenance activities
• Assisting customers with technical requirements throughout their lifecycle
• Executing problem management and continuous improvement processes
• Engaging with SAP stakeholders and virtual customer success partners to ensure customer success
• Reviewing account status and analyzing the need for account transition based on growth
• Ensuring faster onboarding of associates with proper training documentation
• Facilitating ongoing knowledge transfer sessions on new topics and refreshers

Qualifications & Experience

Necessary technical skills include:

• Minimum of 5 years in SAP Basis with expertise in SAP HANA
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory
• Knowledge of SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or higher

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud experience in solution management, consulting, or delivery

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• A diverse environment with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting flexibility
• Growth and career development opportunities
• Comprehensive employee benefits
• Recognized as a great place to work in multiple countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, nationality, or other protected categories, in accordance with applicable laws.