SAP BASIS & HANA Account Manager

JR Italy; Frosinone; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager, focusing on SAP Enterprise Cloud Services. In this role, you will support customer onboarding, ensure project delivery, and manage technical support throughout the customer lifecycle. This innovative firm emphasizes employee growth and offers a flexible, virtual-first work environment. If you are passionate about technology and customer success, this is the perfect opportunity to make a significant impact in a diverse and collaborative setting.

Servizi

Flexible Work Environment

Comprehensive Benefits

Global Collaboration Opportunities

Employee Growth and Development Programs

Competenze

• 5+ years of SAP Basis expertise with hands-on experience in HANA.
• Experience with SAP Upgrade & Migration and cloud platforms.

Mansioni

• Support sales delivery handover and customer onboarding to SAP services.
• Orchestrate service/project delivery according to scope and budget.

Conoscenze

SAP Basis Expertise

HANA Database

SAP Upgrade & Migration

SaaS Integrations

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency (C2)

English Proficiency (B2)

Descrizione del lavoro

Job Description

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive progress and innovation.

Our diverse and passionate team strives for excellence and personal growth. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our SAP project team.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, your focus will include:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations in conjunction with SAP teams
• Supporting customer release and maintenance activities
• Providing technical support throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for account transition based on growth
• Ensuring systematic onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refresher courses

Qualifications & Experience

Required technical skills:

• At least 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or higher

Work Experience

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA Basis knowledge
• At least 2 years of cloud-related experience

Why Us

• Fast-growing global tech company with offices in over 50 countries
• Diverse workforce representing 165 nationalities
• Global collaboration opportunities
• Flexible, virtual-first work environment
• Focus on employee growth and development
• Comprehensive benefits and recognition programs

Equality & Opportunity

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected status, in accordance with applicable laws.