SAP BASIS & HANA Account Manager

JR Italy; Cuneo; Remoto; EUR 45.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing global tech company as a Digital Customer Engagement Manager, where you will leverage your SAP expertise to enhance customer onboarding and service delivery. This role offers the opportunity to work in a virtual-first environment, promoting flexibility and work-life balance. You will play a crucial role in supporting customers throughout their lifecycle with SAP Enterprise Cloud Services, ensuring their success through effective communication and problem management. Be part of a diverse and innovative team committed to excellence and employee growth in a company recognized as a top employer.

Servizi

Comprehensive benefits package

Learning and career development programs

Flexible work environment

Opportunities to collaborate globally

Competenze

• 5+ years of SAP Basis expertise and hands-on experience with HANA database.
• Experience in SAP Upgrade & Migration and cloud-related projects.

Mansioni

• Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Oversee service/project delivery according to scope, budget, and milestones.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Proficiency

Descrizione del lavoro

Social network you want to login/join with:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive industry progress.

Our diverse, creative, and passionate team is committed to excellence. We aim to support our employees in reaching their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will:

• Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Oversee service/project delivery according to scope, budget, and milestones.
• Assist in de-escalating critical customer situations.
• Support critical situations with Major Incident Management, SAP Customer Office teams, and SAP Product Support.
• Participate in customer release and maintenance activities.
• Assist customers with technical requirements throughout their lifecycle within SAP Enterprise.
• Implement problem management and continuous improvement initiatives.
• Coordinate with SAP stakeholders, especially virtual customer success partners, to ensure customer success.
• Review account status and analyze the need for account transition based on growth or complexity.
• Ensure systematic onboarding of associates, including training documentation.
• Facilitate ongoing knowledge transfer sessions on new topics and refresher courses.

Qualifications & Experience

Required technical skills:

• At least 5 years of SAP Basis expertise.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration with SAP is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• 5 years of SAP S/4HANA Basis knowledge.
• At least 2 years of cloud-related experience.

Why Us

• Fast-growing global tech company with offices in over 50 countries and 225,000 employees.
• Highly diverse workforce representing 165 nationalities.
• Opportunities to collaborate globally.
• Virtual-first work environment promoting flexibility and work-life balance.
• Investment in employee growth with learning and career development programs.
• Comprehensive benefits package.
• Certified great place to work and top employer in multiple countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, disability, or other protected categories, in accordance with applicable laws.