SAP BASIS & HANA Account Manager

JR Italy; Cremona; Remoto; EUR 45.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing technology company as an SAP BASIS & HANA Account Manager in Cremona. This permanent, full-time, remote position offers the chance to work with a diverse team dedicated to excellence and innovation. You will play a crucial role in supporting customer onboarding and ensuring their success with SAP Enterprise Cloud Services. With a focus on growth opportunities and a flexible work environment, this is an exciting chance to advance your career in a leading global organization. If you have a passion for technology and customer engagement, we want to hear from you!

Servizi

Flexible work environment

Comprehensive learning programs

Career development opportunities

Global presence with diverse teams

Competenze

• 5+ years of SAP Basis expertise, including HANA database experience.
• Mandatory experience in SAP Upgrade & Migration.
• Hands-on experience with cloud platforms is a plus.

Mansioni

• Support sales-to-delivery handover and customer onboarding for SAP services.
• Coordinate service and project delivery within scope and budget.
• Manage critical customer situations and escalations.

Conoscenze

SAP Basis

HANA Database

SaaS Integrations

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency

English Language Proficiency

Descrizione del lavoro

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SAP BASIS & HANA Account Manager, Cremona

Client: HCLTech

Location: Cremona

Job Category: Other

EU work permit required: Yes

Job Reference: 583213714350538752033710

Job Views: 2

Posted: 03.05.2025

Job Description:

Visit www.hcltech.com

This is a permanent, full-time, remote position.

We are HCLTech, a rapidly growing technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.

Our diverse and passionate team strives for excellence and innovation. We are seeking a highly skilled Digital Customer Engagement Manager to impact our SAP projects positively.

Your Role & Responsibilities

• Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
• Contribute to onboarding and transitioning customers to SAP Enterprise Cloud Services.
• Coordinate service and project delivery within scope, budget, and timelines.
• Assist in managing critical customer situations, including escalations and incident management.
• Participate in customer release and maintenance activities.
• Support customers throughout their lifecycle within SAP Enterprise, including technical requirements and problem management.
• Coordinate with SAP stakeholders to ensure customer success.
• Review account status and recommend transitions based on growth and complexity.
• Ensure systematic onboarding and continuous knowledge transfer sessions.

Qualifications & Experience

• Minimum 5 years of SAP Basis expertise, including experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level; English at B2 or higher.

Work Experiences

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• 2+ years of cloud-related experience.

Why Us

• Global presence with diverse teams and extensive growth opportunities.
• Flexible, virtual-first work environment.
• Comprehensive learning and career development programs.
• Recognition as a top employer and great place to work.

Equality & Opportunity for All

We are committed to equal employment opportunities for all, regardless of race, religion, sex, age, or other protected characteristics, in accordance with applicable laws.