SAP BASIS & HANA Account Manager

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www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technological innovation and creativity.

Your Role & Responsibilities

We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:

• Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating overall service/project delivery within scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office teams, and SAP Product Support in critical situations
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Engaging with SAP stakeholders, especially virtual customer success partners, to ensure customer success
• Reviewing account status and analyzing the need for account transition based on growth
• Ensuring systematic onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refresher training

Qualifications & Experience

Technical skills required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S, etc.) integration is a plus
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud-related experience (e.g., solution management, consulting, or delivery program management)

Why Us

• Rapidly growing global tech company with offices in over 50 countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting work-life balance and flexibility
• Investment in employee growth with learning and career development programs
• Comprehensive employee benefits
• Certified great place to work and top employer in 17 countries

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classifications, in accordance with applicable laws.