SAP BASIS & HANA Account Manager

JR Italy; Caserta; Remoto; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a rapidly growing tech company as a Digital Customer Engagement Manager, where you'll play a vital role in SAP projects. This position offers the chance to work in a dynamic environment, supporting customer onboarding and ensuring successful service delivery. With a focus on digital transformation and cloud services, you'll collaborate with a diverse team and contribute to continuous improvement initiatives. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Servizi

Global collaboration opportunities

Virtual-first work environment

Growth and learning opportunities

Comprehensive employee benefits

Diverse workforce with 165 nationalities

Competenze

• Minimum 5 years of SAP Basis expertise required.
• Hands-on experience with HANA database and SAP Upgrade & Migration.

Mansioni

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Manage service/project delivery according to scope, budget, and milestones.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Providers (AWS, Azure, GCP)

Italian Language (C2)

English Language (B2)

Descrizione del lavoro

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SAP BASIS & HANA Account Manager, Caserta

Client: HCLTech

Location: Caserta

Job Category: Other

EU work permit required: Yes

Job Reference: 360194603184082124833710

Job Views: 3

Posted: 03.05.2025

Expiry Date: 17.06.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress.

Our diverse, creative, and passionate team strives for excellence and personal growth.

We are seeking a highly talented Digital Customer Engagement Manager to make a significant impact on our SAP projects.

Your Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services
• Manage service/project delivery according to scope, budget, and milestones
• Assist in de-escalations of critical customer situations
• Support critical customer situations with MIM, SAP Customer Office, and SAP Product Support
• Participate in customer release and maintenance activities
• Assist customers with technical requirements throughout their lifecycle within SAP
• Execute problem management and continuous improvement
• Liaise with SAP stakeholders to ensure customer success
• Review account status and analyze needs for transition based on growth
• Facilitate onboarding of associates with training documentation
• Conduct delta KTs and refresher sessions on new topics

Qualifications & Experience

Technical Skill Set required:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Experience with cloud providers (AWS, Azure, GCP)
• Italian - C2 or native level; English - B2 or above

Work Experiences

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years of cloud experience

Why Us

• Global presence with 50+ countries and 225,000 employees
• Highly diverse workforce with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment with flexibility
• Growth and learning opportunities
• Comprehensive employee benefits
• Certified great place to work in multiple countries

Equality & Opportunity for All

We value diversity and are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.