SAP BASIS & HANA Account Manager

Social network you want to login/join with:

SAP BASIS & HANA Account Manager, ascoli piceno

Client: HCLTech

Location: ascoli piceno

Job Category: Other

EU work permit required: Yes

Job Reference: 473317087349676441633710

Job Views: 1

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud services.

Our diverse, creative, and passionate team strives for excellence and innovation. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

We are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating overall service/project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations
• Collaborating with MIM, SAP Enterprise Cloud Services Customer Office, and SAP Product Support in critical situations
• Participating in customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing problem management and continuous improvement
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for account transition based on growth
• Ensuring systematic onboarding and continuous knowledge transfer sessions

Qualifications & Experience

Technical Skills:

• Minimum 5 years of SAP Basis expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS/DB)
• Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus
• Experience with cloud platforms (AWS, Azure, GCP)
• Italian at C2 or native level, English B2 or above

Work Experiences

• 5-6 years in multinational software/IT organizations
• 5 years of SAP S/4HANA knowledge
• At least 2 years in Cloud solutions (Management, Consulting, or Delivery)

Why Us

• Fast-growing global tech company with offices in 50+ countries and 225,000 employees
• Highly diverse with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment with flexibility
• Investment in employee growth and development
• Comprehensive benefits and recognition

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.