SAP BASIS & HANA Account Manager

JR Italy; Ancona; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled SAP BASIS & HANA Account Manager to join their team in Ancona. This role offers the opportunity to work in a virtual-first environment, supporting customer onboarding and managing service delivery. With a strong focus on technical expertise and collaboration, you will play a vital role in ensuring customer success and continuous improvement initiatives. Join a diverse global team and take advantage of growth opportunities in a company committed to excellence and inclusion.

Servizi

Flexible Work Environment

Opportunities for Growth

Comprehensive Benefits

Positive Work Culture

Competenze

• 5+ years of technical expertise in SAP Basis and HANA.
• Experience with cloud platforms and SaaS product integration.

Mansioni

• Support sales to delivery handover and customer onboarding.
• Manage service/project delivery according to scope and budget.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Products Integration

Cloud Platforms (AWS, Azure, GCP)

Italian Language Proficiency (C2)

English Proficiency (B2)

Descrizione del lavoro

Job Description

Visit www.hcltech.com for more information.

Position: SAP BASIS & HANA Account Manager, Ancona

Type: Permanent / Full-Time / Remote

Client: HCLTech

Location: Ancona

Job Category: Other

EU work permit required: Yes

Posted: 02.05.2025

Expiry Date: 16.06.2025

About Us

HCLTech is one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, fostering a diverse and passionate workforce committed to excellence.

Role & Responsibilities

• Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
• Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services.
• Manage service/project delivery according to scope, budget, and milestones.
• Assist in de-escalations of critical customer situations.
• Collaborate with Major Incident Management, SAP Customer Office, and SAP Product Support.
• Participate in customer release and maintenance activities.
• Support customers with technical requirements throughout their lifecycle.
• Execute problem management and continuous improvement initiatives.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and analyze the need for account transition based on growth.
• Ensure systematic onboarding of associates with proper documentation.
• Facilitate continuous knowledge transfer sessions.

Qualifications & Experience

• Minimum 5 years of technical expertise in SAP Basis.
• Hands-on experience with HANA database.
• Mandatory experience in SAP Upgrade & Migration (OS/DB).
• Experience with SaaS products integration (e.g., Ariba, Salesforce, C4S) is a plus.
• Experience with cloud platforms (AWS, Azure, GCP).
• Italian language proficiency at C2 or native level.
• English proficiency at B2 level or above.

Work Experience

• 5-6 years in multinational software/IT organizations.
• At least 5 years of SAP S/4HANA knowledge.
• At least 2 years of cloud-related experience.

Why Join Us

• Work with a diverse, global team across 50+ countries.
• Enjoy a virtual-first work environment promoting flexibility.
• Opportunities for growth, learning, and career development.
• Comprehensive benefits and a positive, respectful work culture.

Equality & Opportunity

We are committed to equal employment opportunities for all, respecting diversity and promoting inclusion across all our operations.