Sap Basis Consultant (Turkish)

Hcltech; Ancona; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Hcltech cerca un SAP Consultant (Basis Administrator) in Italia per guidare architetture SAP Basis, upgrade e integrazioni SaaS allineando con Cloud ( AWS/Azure/GCP ) e servizi SAP Enterprise Cloud.

Il ruolo è orientato al coinvolgimento con clienti, gestione delle richieste e supporto durante le fasi di vendita e delivery, senza attività pratiche operative quotidiane.

Competenze

• Esperienza minima di 5+ anni in SAP Basis.
• Conoscenza di cloud (2+ progetti) e gestione Deliverable.
• Esperienza in SAP Upgrade & Migration (OS/DB) obbligatoria.

Mansioni

• Gestione architettura tecnica e infrastruttura SAP Basis per i clienti.
• Supporto alla handover vendite e onboarding a SAP Enterprise Cloud Services.
• Coordinamento della delivery di servizi/progetti secondo scope, budget e milestone.
• Gestione escalation critiche in collaborazione con team di supporto SAP.

Conoscenze

SAP Basis

Cloud knowledge

S/4HANA

HANA DB

OS/DB Upgrade

SaaS integration

Hyperscaler (AWS/Azure/GCP)

Strumenti

SAP

S/4HANA

HANA

AWS

Azure

GCP

Descrizione del lavoro

Descrizione dell’offerta di lavoro

SAP Consultant (Basis Administrator)

Language : Turkish and English required

Technical Skill Set required to perform above tasks:

• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands‑on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands‑on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Scope for the career

• Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
• Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
• Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
• Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
• Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)

• This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
• dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
• DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
• SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
• This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
• Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands‑on work.

Key tasks comprise the following:

• Technical Architecture, Landscape issues/ queries guidance to end customers.
• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de‑escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
• Executes and supports problem management and continuous improvement
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
• Systematic and faster onboarding of associates: mandatory trainings documentation
• Enable continuous delta KTs on new topics and refresher sessions.