Salesforce CRM Solution Architect (m/f/d)

Josef Witt GmbH; Udine; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in the fashion retail sector seeks a Salesforce CRM Solution Architect for their new Center of Excellence. You will be responsible for designing innovative CRM solutions that enhance customer service, implementing Salesforce architecture, and driving customer service processes within a dynamic environment. This position offers flexible working options and great benefits, emphasizing a collaborative and supportive workplace culture.

Servizi

Flexible working hours

Mobile office options

Company sports offerings

Discounted employee purchases

In-house massage services

Cafeteria with varied lunch options

Competenze

• Minimum 7 years experience in Salesforce projects.
• Expertise in application architecture and Salesforce integration.
• Strong understanding of IT security and cloud technologies.

Mansioni

• Strategically advise on Salesforce CRM solutions.
• Develop end-to-end Salesforce architectures.
• Ensure seamless integration of Salesforce into IT landscape.

Conoscenze

Salesforce CRM

Application architecture

Integration (REST/SOAP, Mulesoft)

Software architecture

IT security

Cloud technologies

Apex

Lightning

Visualforce

Salesforce DX

CI/CD pipeline

Formazione

Salesforce certifications (technical)

Descrizione del lavoro

Would you like to contribute your CRM expertise to one of the largest transformation projects of the Witt Group and become part of our newly established Center of Excellence? If you want to offer innovative software solutions that focus on our customers and customer service, then we are looking for YOU!

Are you ready to design the perfect omnichannel solution architecture for our customer service in the Salesforce Service Cloud? Taking responsibility, implementing innovative ideas, and pioneering customer service processes are exactly your thing? Do you thrive in a dynamic, agile environment and strive to provide our customers with the best possible experience? Your openness and good communication skills set you apart, and you have a comprehensive understanding of how the fashion and retail business is represented in the standard processes of Salesforce CRM?

Then apply now as a Salesforce CRM Solution Architect (m/f/d) and strengthen our CRM team in the implementation of Salesforce, taking responsibility for the technical architecture of our CRM environment. Take the opportunity to actively shape the future of the Witt Group!

For us, it is a given that you can take advantage of mobile office and remote work in your job. We enable work with mobile devices wherever the activity allows and ensure effective teamwork, supported by modern communication tools and regular virtual meetings.

Your tasks

• Strategically advise on the alignment and design of our Salesforce CRM solutions to support corporate objectives
• Conceptualize complex Salesforce solution designs, taking into account platform features and limitations
• Develop and design end-to-end architectures, considering best practices, scalability, and performance of the Salesforce CRM landscape
• Analyze business processes and develop a scalable and future-proof Salesforce architecture
• Ensure seamless integration of the Salesforce platform into the IT landscape
• Work closely with our enterprise architects, development teams, and business stakeholders to ensure optimal implementation of solutions

Your profile

• Over 7 years of experience in building complex application projects on the Salesforce platform as a technical consultant, developer, or architect
• Extensive knowledge of features, limitations, and best practices, as well as experience in integrating Salesforce (e.g., REST/SOAP APIs, Mulesoft)
• Ability to conceptualize and successfully implement complex system architectures, combined with solid knowledge in software architecture and system design
• Good understanding of applying IT security guidelines and cloud technologies
• Experience with technologies and tools for product development of Salesforce CRM solutions (Apex, Lightning, Visualforce) and practical experience with Salesforce DevOps processes (Salesforce DX, CI/CD pipeline)
• Application-focused and customer-oriented work mentality, along with strong team orientation and communication skills
• Excellent German and English language skills, both written and spoken

Our Benefits - For Your Best Time at Work!

• At our company, you can expect short communication paths, a company-wide informal culture, and numerous opportunities for involvement and personal and professional development - all of which define the Witt spirit!
• Flexible working hours, time tracking, and flexitime, as well as mobile office options, allow you to optimize your workday for peak performance.
• Work independently or with your colleagues wherever it suits you best: in a co-working space, think tank, or even on our rooftop terrace in good weather. Discover our work environments here.
• Experience team spirit through our company sports offerings and treat your back to some care after a match (or important meeting) with one of our massage chairs or a visit from our in-house masseur.
• Benefit not only from the Witt Group but also from the Otto Group—with perks like discounted employee purchases at many group companies and enriching knowledge transfer.
• Become part of the Witt team and explore what else we have to offer! Spoiler: Our cafeteria team ensures a varied lunch break.