Salesforce Business Analyst & System Admin

Eutelsat Communications SA; Torino; On-site; EUR 40,000 - 60,000; Full time

Job summary

Eutelsat Communications SA is seeking a Salesforce Business Analyst & System Admin in Turin, Italy. This role is crucial for driving digital transformation and involves working with various stakeholders to deliver tailored Salesforce solutions.

The ideal candidate has 3-5 years of experience, excels in configuring Salesforce, and is proficient in English. Certifications in Salesforce are highly recommended. Join our dynamic team to enhance our sales and marketing processes.

Qualifications

• 3-5 years of experience as a Salesforce Business Analyst or Technical/Functional Consultant.
• Implementation and administration of Sales Cloud and Salesforce CPQ.
• Strong platform knowledge, including configuration of objects and validation rules.

Responsibilities

• Facilitate workshops with the demand management team and business stakeholders.
• Translate business needs into clear user stories and functional specifications.
• Lead the design and testing of Salesforce solutions.

Skills

Salesforce expertise

Communication skills

Business requirements analysis

Configuration of Salesforce

Agile methodologies

Education

Salesforce Advanced Administrator Certification

Salesforce Platform App Builder Certification

Tools

Jira

Confluence

MuleSoft

Job description

Salesforce Business Analyst & System Admin

Country/Region: IT

Job Overview

We are looking for an enthusiastic and skilled Salesforce Business Analyst & System Admin with a strong technical background to join our Delivery team and play a critical role in driving the digital transformation of our sales and marketing processes by delivering tailored Salesforce solutions. In this position, you will work closely with Application Owners, Functional and Technical Leads, Salesforce administrators, analysts and developers, and key business stakeholders, contributing directly to our ongoing projects and initiatives.

Who You Are:

• A hands‑on Salesforce expert with proven experience across Sales Cloud and CPQ
• Able to work across both business and technical stakeholders to ensure alignment and delivery
• Comfortable configuring Salesforce as part of a rich technical ecosystem interfacing, via MuleSoft, with Sales, Billing, Analytics and Operational systems
• At ease with rich and complex business requirements, comfortable switching contexts, and proactively managing your priorities
• Able to work with both internal and external resources
• Fluent in English with excellent communication and documentation skills (fluent in French is a plus)

What You’ll Do:

• Facilitate workshops and discovery sessions with the demand management team and the business stakeholders
• Translate business needs into clear user stories, process flows, and functional specifications
• Lead the design, configuration, and testing of Salesforce solutions, particularly on Sales Cloud and CPQ
• Collaborate with the rest of the team to ensure scalable, secure, and high‑performance implementations
• Support test strategy, UAT, and release cycles
• Provide functional and technical guidance on Salesforce best practices and platform governance
• Act as a point of reference for other teams working on Lead to Order capabilities

What You’ll Need:

• 3–5 years of experience as a Salesforce Business Analyst or Technical/Functional Consultant
• Implementation and administration of Sales Cloud and Salesforce CPQ
• Implementation of solutions requiring integrations through various systems, including other Salesforce orgs
• Strong platform knowledge, including configuration of objects, flows, role and permissions, approval processes, validation rules, reports, CPQ, etc.
• Deep understanding of the Lead to Order process: Lead, Opportunity, Quote, Contract
• Comfortable working in an environment combining both V‑cycle and agile methods, using tools such as Jira, Confluence, Aha, etc.

Required Certification:

• Strongly Recommended Certifications:
  • Salesforce Advanced Administrator (ADX 211)
  • Salesforce Platform App Builder

Nice to Have:

• Experience with Marketing Cloud Account Engagement (Pardot)
• Salesforce MCAE Specialist and/or MCAE Consultant certifications
• Prior experience in telecom/satellite industry

Where You’ll Work: Turin (Italy), Issy‑les‑Moulineaux (France), London (UK)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.