Salesforce Business Analyst - Consumer Goods/TPM

TN Italy; Torino; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is on the lookout for a Salesforce Business Analyst specializing in Consumer Goods and Trade Promotion Management. This role involves engaging with clients to gather requirements, preparing technical documentation, and collaborating with development teams to implement effective solutions. The ideal candidate will have a strong background in Salesforce platforms and a passion for driving customer engagement through innovative CRM solutions. Join a forward-thinking company that values employee development and offers a dynamic work environment where your contributions can make a significant impact.

Servizi

Continuous training programs

Personalized growth plans

Flexible working hours

Health and wellness programs

Competenze

• 2+ years of experience in CRM and TPM projects on Salesforce.
• Ability to produce technical and functional documentation.

Mansioni

• Engage with clients to gather requirements and prepare documentation.
• Collaborate with teams to implement solutions and support testing.

Conoscenze

Salesforce Consumer Goods

Business Analysis

CRM Systems

Trade Promotion Management

Technical Documentation

Agile Methodologies

Interpersonal Skills

Analytical Skills

Formazione

Salesforce Certifications

Bachelor's Degree

Strumenti

Salesforce

Agile Tools

Descrizione del lavoro

Job Title: Salesforce Business Analyst - Consumer Goods/TPM, Turin

Client: NTT DATA

Location: Italy (Milano, Roma, Torino, Napoli, Bari) or remote

Job Category: Other

EU work permit required: Yes

Job Reference: 54a3baab1e3c

Job Views: 1

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description

We are seeking a Salesforce Business Analyst specializing in Consumer Goods and Trade Promotion Management. Our work focuses on Customer Engagement, CRM systems, and IT transformation projects in areas such as Marketing Campaigns, Customer Journey, Customer Service, Sales, Post-Sales, Retail Execution, and Trade Promotion Management.

We operate across Italy and internationally, serving major companies in sectors including Telecom, Media, Energy & Utilities, Manufacturing, Retail, and Fast Moving Consumer Goods in advanced technological environments.

Your Role:

• Engage with clients to gather requirements.
• Prepare technical and functional documentation.
• Collaborate with development teams to implement solutions.
• Support clients and testing teams during application testing phases.

Ideal Profile:

• At least 2 years of experience as a Business Analyst in CRM and TPM projects based on Salesforce Consumer Goods platform.
• Knowledge of Salesforce Consumer Goods Cloud and TPM.
• Familiarity with Salesforce clouds such as Service Cloud, Sales Cloud, Marketing Cloud.
• Experience managing end-to-end processes from requirements gathering to deployment.
• Ability to produce technical and functional documentation.
• Salesforce certifications such as Business Analyst and Salesforce Consumer Goods are a plus.

Nice to Have:

• Additional Salesforce certifications (Administrator, Developer, Consultant, etc.) like Platform App Builder, Advanced Administrator, Marketing Cloud Administrator, Sales Cloud Consultant, Service Cloud Consultant, Field Service Consultant, etc.
• Experience working in Agile (preferably Scrum) environments.
• Strong interpersonal and communication skills, team-oriented.
• Analytical and organizational skills, results-driven.
• Positive attitude, initiative, flexibility.
• Proficiency in English, both spoken and written.

Why NTT DATA?

As a Global Top Employer, we prioritize employee well-being, listening, and development. We support continuous training, advanced learning programs, and personalized growth plans. Part of NTT Group, which invests over $3.6 billion annually in R&D, we help organizations confidently move towards a sustainable digital future. We have over 6,000 employees across Italy in multiple cities.

Work Locations:

Milano, Roma, Torino, Napoli, Bari

Join us!