Sales Support Specialist & Spare Parts

ABB Schweiz AG; Genova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

ABB is seeking a Sales Support Specialist for the Spare Parts Department. This role requires collaboration with various internal teams to ensure customer satisfaction and involves preparing documentation and managing orders. Ideal candidates should have a degree in technical disciplines and at least 2 years of experience in sales support. If you thrive in dynamic environments and are passionate about problem-solving, we encourage you to apply and drive impactful results.

Servizi

Open and solution-oriented work culture

Ownership of tasks and results

Opportunities for development and growth

Competenze

• At least 2 years of experience in bidding and sales support.
• Proficient in Microsoft Office products and SAP.
• Comfortable communicating in English and Italian.

Mansioni

• Prepare technical/commercial documentation for Spare Parts offers.
• Support sales accounts in preparing combined offers and after-sales assistance.
• Manage orders from receipt to invoice.

Conoscenze

Teamwork

Problem Solving

Communication

Formazione

Degree in technical disciplines (preferably electrical/electronic)

Strumenti

Microsoft Office

SAP

Descrizione del lavoro

Sales Support Specialist & Spare Parts

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Service Sales Manager

Your role and responsibilities

As a member of the Sales Team in Local Divisions Marine & Ports, you will work for the Spare Part Department in close cooperation with the other local Teams (Operations, Contract Administrations, Quality & HSE and Project Management & Execution) in all tasks related to your responsibility, ensuring effective implementation. The work model for the role is: #LI- onsite.

You will be mainly accountable for:

1. Preparation of technical/commercial documentation related to Spare Parts offers for worldwide direct/indirect customers. Managing spare parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts.
2. Contributing to the development and maintenance of spare parts back-end cost repositories and front-end e-commerce tools. Proposing new spare parts, kits, and packages development or enhancements of existing ones to offer suitable and unique solutions to customer needs.
3. Supporting sales accounts in preparing their combined offers and assisting them in sales activities. Providing after-sales assistance.
4. Assisting in the resolution of customer spare parts claims. Conducting customer installed base assessments and parts proactive offerings.
5. Order handling and management, from receipt to invoice, including report preparation utilizing the company tool.
6. Collaborating with internal teams (manufacturing, quality, engineering, R&D, supply chain, logistics) to ensure customer satisfaction.
7. Supporting warehouse and logistics departments with proper indication and documentation.

Qualifications for the role

• At least 2 years of experience in bidding and sales support departments.
• Proficiency in Microsoft Office products (PowerPoint, Word, Excel, etc.) and SAP.
• Passionate about teamwork, a dynamic environment, and problem solving.
• Degree in technical disciplines (preferably in electrical/electronic fields).
• Comfortable communicating in English and Italian.

What's in it for you?

• Benefit from an open and solution-oriented work culture.
• Feel empowered: take ownership and drive exciting results within your scope.
• Our people are at the core of what we do - help them develop and grow.

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve vessel and container terminal flexibility, reliability, and energy efficiency. We support decarbonization targets while enhancing profitability and sustainability across the vessel lifecycle. Our solutions, including ABB Ability Marine software and collaborative operations centers worldwide, enable fleet optimization and safer, greener, more productive terminal operations. We value diversity and welcome applicants from different backgrounds. Apply today for your next career step within ABB and learn more at www.abb.com. #MyABBStory

For further info: Gaia Pinto, Talent Partner