Sales Support Specialist - Customer Supp

Sales Support Specialist - Customer Support

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This is a position with grade

15

This position reports to

Senior Technical Specialist

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #LI-Hybrid. This role contributes to B&R, Machine Automation Division within the Robotics Area in Cesate (MI). You will be mainly accountable for:

1. Providing assistance and support to the sales team, particularly regarding technical activities and customer support, acting as a point of reference.
2. Establishing strong and positive relationships with customers, ensuring a smooth flow of internal and external information.
3. Managing the entire process for verification, insertion, and monitoring of technical activities orders, appropriately interfacing with the administrative department.
4. Interfacing with the technical office for any information regarding the activities carried out and any details to be provided to customers.
5. Representing the customer as a reference for any technical activities order.
6. Managing and monitoring orders for external technical training activities, maintaining a constant flow of information with the Academy Manager.
7. Constantly collaborating with the HQ in terms of implementing processes and methodologies for technical activities orders management.
8. Ensuring the correct internal reporting of all technical activities for the Management.
9. Creating specific reports on customers for the sales team (in terms of activities carried out, invoiced, or to be invoiced).

Qualifications for the role

• You have previous experience with customer general service, which is highly appreciated.
• Knowledge of Excel (Office); Knowledge of SAP is considered a plus.
• You have curiosity and a strong inclination for learning new software tools.
• You have flexibility and adaptability to changes in a constantly growing company.
• You excel in priority management, punctuality in meeting deadlines, confidentiality, reliability, and precision.
• You have the ability to work effectively in a team and possess strong problem-solving skills.
• You have excellent interpersonal and communication skills.
• You are comfortable communicating in Italian and English, both written and spoken.

More about us

B&R Industrial Automation is a manufacturer of automation technology and ABB's global center for machine and factory automation. B&R was founded in 1979 by Erwin Bernecker and Josef Rainer and has its headquarters in Eggelsberg, Upper Austria. Today, B&R is a leading global solution provider for automating machines and factories and is responsible for machine automation in ABB's Robotics & Discrete Automation division. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For further info: Davide Lippiello, Talent Partner