Sales Support Specialist

TN Italy; Roma; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player seeks a dynamic individual to support their sales team in driving revenue performance within the Workplace & Community sector. This role involves administrative support, market analysis, and developing dashboards to track revenue performance. The ideal candidate will possess strong communication and interpersonal skills, a proactive mindset, and a university degree. With a focus on customer satisfaction and collaboration across departments, this position offers the chance to make a significant impact in a thriving environment. Join a team that values integrity, performance, and accountability, and help shape the future of customer engagement in the industry.

Competenze

• University degree in Marketing, Life Sciences, or Business Administration preferred.
• 1-3 years of customer service or sales support experience.

Mansioni

• Support Sales Manager with Business Development Strategies.
• Develop dashboards to reflect revenue performance.
• Coordinate between multiple departments for account management.

Conoscenze

Customer Service

Sales Support

Market Analysis

Problem Solving

Communication Skills

Interpersonal Skills

Time Management

Fluency in English

Fluency in Italian

Formazione

University Degree

Strumenti

Microsoft Office

Excel (Macro and Pivot)

Descrizione del lavoro

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Support the Regional Sales Manager, internal sales team and distributors with the implementation of Business Development Strategies within the Workplace & Community business to ensure customer satisfaction and revenue acceleration, market share gain, and over performance of yearly targets.

Support the primary Sales Force in Distribution Channel Management alongside the Community Defibrillation referral process, ensuring smooth operational approach and the highest levels of Customer satisfaction are maintained in order to drive revenue performance and acceleration.

This encompasses in particular, but not limited to:

• Develop and maintain overview dashboards to reflect weekly/monthly/yearly revenue performance to assist with business overviews and Distributor service level agreement reviews.
• Administration and maintenance of all contracts and price tables in compliance with company requirements.
• Responsible for qualifying and managing first line responses to sales leads and where applicable, updating CRM database.
• Administrative support for tender preparation
• Co-ordinating contact between Customer Service, Technical Service, Product Management, Product Marketing, Legal & Compliance, Pricing and Tender departments to meet Customer and Distribution Channel requirements and excellence in account management is developed / maintained.
• Market & business analysis of the local market to gain deeper insight into the Workplace & Community landscape, install base, and competitive market segments.
• Supporting Marketing Manager EMEA at trade shows and events.

Requirements

• University degree (any) – Marketing, Life sciences, Pharmaceutical, Business Administration or Engineering degree desirable.
• Fluency in English and in one of the following languages: Italian (strongly preferred), French or Spanish
• Ideally from 1 to 3 years of customer service and/or customer administration and/or Sales support experience
• Advanced competences with Microsoft Office, especially with Excel (Macro and Pivot)
• Excellent interpersonal skill and ability to build relationships.
• Able to demonstrate your drive and desire to succeed.
• Previous sales or marketing experience highly desirable.
• Aligned to our values, People, Performance, Integrity and Accountability.
• Problem solving skills and work ethic.
• Proactive, ability to anticipate obstacles or needs.
• Ability to rapidly master new information or skills/functions.
• Time management and prioritization.
• Communication and listening skills.
• Team player mentality.

The successful candidate will need to:

• be based in one of the following locations: Rome, Madrid, or Lyon

Be aware that the main language used during the interviews will be English, as well as one of the languages among Italian, Spanish and French.

Travel Percentage: 20%