Sales Support Officer - Italy

D.O.R.C. Dutch Ophthalmic Research Center (International) B.V.; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in ophthalmology is seeking a Sales Support Officer to assist the sales team and manage tenders. This role involves significant interaction with customers and internal departments, highlighting the importance of customer service and teamwork. Ideal candidates are fluent in Italian and English with relevant experience and education. The company offers a balanced work environment, competitive compensation, and the chance to contribute to impactful healthcare solutions.

Competenze

• 3-5 years of commercial experience in customer or sales support.
• Fluent in Italian and English, both written and spoken.
• Ability to interact and cooperate with all levels of the organization.

Mansioni

• Execute regional sales support and assist local sales activities.
• Responsible for tenders preparation and pricing management.
• Provide product information to customers and support CRM compliance.

Conoscenze

Customer-focused

Team player

Financial knowledge

Experience in Sales Support

Hands-on experience with CRM

Knowledge of the public tender process

Formazione

Relevant education in sales, business management, or customer support

Strumenti

CRM

Power BI

MS TEAMS

Descrizione del lavoro

Are you looking for a new challenge where you can really be a part of a team? Do you enjoy working in a supportive role, assisting the local sales force and customers? Do you have experience in preparing tenders? And are you good at working together with, for example, our Customer Service Center, the financial departments, and our head office in the Netherlands? Then please read on to the position of Sales Support Officer.

Key accountabilities :

1. Execute regional sales support;
2. Provide product information to customers and distributors by interacting with CSC: BO status, logistics, offers;
3. Support the team in CRM compliance, accuracy, and reporting as required;
4. Responsible for tenders preparation together with tender agency;
5. Support the team with Power BI and create reports as needed;
6. Manage contracts (direct and via CPP);
7. Create and support price requests;
8. Claim aged invoices / overdues;
9. Manage folders within MS TEAMS, ensuring continuous improvement of documentation management;
10. Assist with inside sales and support all local sales activities;
11. Ensure compliance of service contracts;
12. Ensure compliance of EVA contracts;
13. Provide information for annual budgets and weekly forecasts;
14. Manage price requests in cooperation with Customer Service;
15. Report sales data / product usage as requested by customer accounts;
16. Support the sales team with daily duties and assist in organizing trials and managing sample stock;
17. Handle complaint management;

Skills, know-how, and experience :

1. Customer-focused and a team player;
2. Self-starter with the ability to develop and drive initiatives across the company;
3. Knowledge of the public tender process;
4. Ability to interact and cooperate with all levels of the D.O.R.C. organization;
5. Experience in Sales Support or Customer Service and pricing management;
6. Hands-on experience with CRM;
7. Financial knowledge: ability to follow and collect debts;
8. 3-5 years of commercial experience in customer or sales support;
9. Relevant education in fields such as sales, business management, or customer support;
10. Fluent in Italian and English, both written and spoken.

About D.O.R.C. (Dutch Ophthalmic Research Center)

From a local Rotterdam ophthalmology instrument-maker to a global market leader in 35 years! Every day, our 500 enthusiastic employees ensure that eye surgeons worldwide benefit from our innovative ophthalmic devices, instruments, and liquids. Our products are sold in 80 countries through our subsidiaries in Europe, Middle East, Latin America, North America, and a network of distributors. D.O.R.C. utilizes cutting-edge technology, collaborates closely with innovative surgeons, and strives to make a difference. Over 11,000 ophthalmologists worldwide use our advanced Ophthalmic surgery unit EVA daily to care for their patients and help them see again.

Can D.O.R.C. make you happy?

A happy D.O.R.C. employee is driven, goal-oriented, responsible, and accountable. If you have an eye for innovation, quality, and technology, and see yourself as both a thinker and a doer eager to do meaningful work, you might be a perfect fit for our headquarters in Zuidland near Rotterdam. We ensure a good work-life balance, supported by our staff association for social integration. We offer a challenging position within a fast-growing organization, with unique products in ophthalmology, a pleasant work environment, and excellent compensation and benefits.

Do you see yourself in this description? Please apply!