Sales Support Officer

ENGIE Group; Pavia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global energy solutions provider is seeking a Sales Support Officer based in Milan. The role involves monitoring customer hedging activities, managing inter-departmental interfaces, and handling client inquiries related to energy billing. Candidates should have at least 2 years of experience in sales support within the energy sector, excellent communication skills, and proficiency in Microsoft Office. The position offers opportunities in a diverse and inclusive work environment.

Competenze

• At least 2 years of experience in sales support roles within the energy commodity sector.
• Fluency in English, both written and spoken.
• Strong analytical and data management skills.

Mansioni

• Monitor hedging activities of national and international customers.
• Interface with internal departments for updates related to GAS and Electricity invoicing.
• Manage client relationships regarding bills and contracts.
• Provide forecast analysis or final reports to portfolio clients.

Conoscenze

Communication skills

Analytical skills

Microsoft Office proficiency

Power BI

Client relationship management

Formazione

Bachelor's Degree

Strumenti

CRM systems

Descrizione del lavoro

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Business Development / Commercial / Marketing

Permanent

Full - Time

SALES SUPPORT OFFICER

Who is ENGIE?

ENGIE puts sustainable development at the center of its activities (electricity, natural gas, energy efficiency, and services) to meet the challenges of the energy transition to a low-carbon economy: access to a sustainable economy, climate change mitigation and adaptation, and resource optimization.

Who are we looking for?

We are currently searching for a Sales Support Officer in S&EM Italy, based in Milan.

ENGIE Supply & Energy Management (S&EM) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its Global Business Unit Supply & Energy Management (S&EM), which has built its expertise managing the Group’s large and diverse asset portfolio over 20+ years.

With 7,500 employees worldwide across 19 countries, we develop solutions spanning the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailored solutions based on a wide range of expertise in energy management, with a strong focus on decarbonization and decentralization.

Our clients include producers, asset developers, financial players, utilities, distributors, and industrials. Our global reach and strong local presence enable us to offer these diverse clients customized services and respond swiftly to market changes.

Our 3 expertise areas:

• Asset management
• Energy supply, providing green energy & innovative solutions

At S&EM, we encourage breakthrough results, team spirit, curiosity, and innovation while maintaining a healthy work/life balance.

What will you do?

Under the supervision of the Sales Support & Performance Monitoring Supervisor, your responsibilities will include:

• Monitoring and following up on the hedging activities of national and international industrial customers (BtoB markets);
• Interfacing and collaborating with internal departments such as:
• The Regulatory function to incorporate updates issued by ARERA related to GAS and Electricity invoice cost items for billing system inclusion;
• The Billing team to develop IT evolutions driven by business needs or regulatory updates;
• The Finance department for monthly closing activities;
• The IT department for managing internal IT tools and continuous improvement;
• The internal credit risk and KYC-AML team.
• Following up on monthly GAS and EE index updates and reporting into billing IT systems;
• Calculating final prices of energy components to be invoiced and updating internal CRM;
• Managing client relationships to handle requests or claims regarding bills or contracts;
• Managing the IT portal for customer support, including creating/updating contracts and monitoring customer data (master records, utilities consumption, bills);
• Providing forecast analysis or final reports to portfolio clients.

About you

• At least 2 years of experience in sales support roles within the energy commodity sector;
• Excellent communication and interpersonal skills;
• Proficiency in Microsoft Office; Power BI skills are a plus;
• Strong analytical and data management skills;
• Innovative, digital-oriented mindset;
• Ability to adapt quickly and learn fast;
• Fluency in English, both written and spoken.

About ENGIE

Working at ENGIE offers diverse career opportunities across more than 30 countries, emphasizing community involvement and meaningful change during your career.

We support a social model balancing economic performance with positive impacts on people and the planet. Diversity and inclusion are central to our culture.

ENGIE is committed to combating discrimination in employment, training, and promotion, supporting youth, adults, and people with disabilities regardless of gender, ethnicity, or religion. Our commitments are validated by certifications such as ISO 30415:2021 and UNI PDR 125:2022.

Business Unit: GEMS

Professional Experience: Junior

Education Level: Bachelor's Degree

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