Sales Specialist \"Call Center\"

Living Spaces Furniture; Zola Predosa; In loco; EUR 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flexible Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Descrizione del lavoro

Living Spaces Furniture is seeking a Guest Services Product Specialist to drive sales by engaging guests via inbound calls, identifying needs, and recommending products. You will leverage product knowledge and a friendly style to guide guests through the purchasing process and deliver a high-quality service experience.

In this full-time role, you will handle high-volume inquiries, capture accurate notes, follow up on issues, and work with other teams as needed.

Competenze

• High School Diploma or GED required; 1–3 years in sales, customer service, or call center preferred.
• Experience handling inbound/outbound interactions while meeting targets is required.
• Proficient with Microsoft Word, Excel, Outlook; knowledge of Intercom, AX, Genesys Cloud, Pega CRM is a plus.

Mansioni

• Answer inbound guest inquiries in a high-volume call center environment.
• Engage guests and build rapport using the Living Spaces Guest Engagement Model.
• Address questions using needs identification, problem-solving, and product knowledge.

Conoscenze

Customer service

Sales orientation

Communication

Formazione

High School Diploma or GED

Strumenti

Microsoft Word

Excel

Outlook

Intercom

AX

Genesys Cloud

Pega CRM

Descrizione del lavoro

Position Summary

The Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives.

Position Description

Essential Duties and Responsibilities

• Answer inbound guest inquiries in a high-volume call center environment.
• Engage guests and build rapport using the Living Spaces Guest Engagement Model.
• Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies.
• Capture accurate notes to summarize interactions on guest accounts.
• Ensure timely follow-up on issues requiring additional research, including partnering with other teams or departments and providing updates to guests through outbound calls or email.
• Meet or exceed established key performance metrics.
• Participate in ongoing training and development activities; limited travel may be required.
• Assist with inbound service inquiries during high-call volume periods.

#LS1B

Qualifications

Education/Experience: High School Diploma or General Education Diploma (GED) equivalent required. 1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings. Experience handling inbound or outbound customer interactions while meeting sales or performance targets required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus.

Certificates and Licenses: None

Supervisory Responsibilities: This position will not have any supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $18.85 - $24.50

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits Upon Meeting Eligibility Requirements Include

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

#corporate